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Communication

CloudTalk vs Element (Matrix): Pricing Comparison 2026

Side-by-side pricing comparison of CloudTalk and Element (Matrix). See all plans, features, and costs at a glance.

Bottom line: CloudTalk starts at $19/mo and Element (Matrix) starts at Custom pricing. Compare all 7 pricing tiers side by side.

Last updated: March 16, 2026

Data compiled by Arthur Jacquemin
Updated March 16, 2026
Try CloudTalk freeAffiliateTry Element (Matrix) free

CloudTalk vs Element (Matrix): Quick Pricing Facts

FeatureCloudTalkElement (Matrix)
Starting Price$19/moCustom pricing
Number of Plans43
Free TierNoNo
Pricing Modelper-seatopen-source
Annual DiscountN/AN/A

CloudTalk and Element (Matrix) are both priced at $19/mo, making them equally accessible Communication tools. Together they offer 7 pricing plans with 43 features compared, so the best choice comes down to which features match your needs.

CloudTalk uses per-seat pricing while Element (Matrix) uses open-source pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Communication needs.

Pricing Plans
CloudTalk
CloudTalk
Try it freeAffiliate
Element (Matrix)
Element (Matrix)
Try it free
Tier 1
Lite
$19/monthCheapest
$19 / year
Includes
  • Unlimited US & Canada calls
  • International numbers (160+ countries)
  • Call recording
  • IVR
  • Voicemail
  • Call flow designer
  • Automatic call distribution
Start with Lite
Community.
Custom pricing
Includes
  • Element Server Suite Community
  • Open source under AGPL
  • Official FOSS distribution from Element
  • Free of charge frontend and backend
  • Includes Element Call
Start with Community.
Tier 2
Starter
$25/monthCheapest
$25 / year
Includes
  • Everything in Lite
  • SMS/MMS
  • Click to call
  • Integrations (HubSpot, Pipedrive)
  • Open API
  • Real-time dashboard
  • Skill-based routing
Start with Starter
Enterprise.
Custom pricing
Includes
  • Element Server Suite Pro
  • Includes Synapse Pro
  • Enhanced security and support
  • Corporate oversight and control
  • Dynamic scaling and cost savings
Start with Enterprise.
Tier 3
Essential
$29/monthCheapest
$29 / year
Includes
  • Everything in Starter
  • WhatsApp integration
  • Power dialer
  • Smart dialer
  • Call monitoring
  • Analytics
  • Salesforce integration
Start with Essential
Sovereign.
Custom pricing
Includes
  • Element Server Suite Pro
  • Includes Synapse Pro
  • Operate without internet connectivity
  • Dedicated mobile push gateway
  • Air-gapped installation
Start with Sovereign.
Tier 4
ExpertPopular
$49/monthCheapest
$49 / year
Includes
  • Everything in Essential
  • Salesforce full integration
  • Predictive dialer
  • Real-time analytics
  • Custom onboarding
  • Premium support
  • SLA guarantees
Start with Expert
—

Swipe to compare plans →

CloudTalk

AI-powered business communication software for sales and support teams with VoIP calling, IVR, and CRM integrations.

View all CloudTalk plans

Element (Matrix)

Secure decentralized messaging built on the Matrix protocol

View all Element (Matrix) plans
Our Pick

CloudTalk

CloudTalk offers 4 tiers vs 3.

Based on pricing data only. Review the full comparison below for your specific needs.

Best value: CloudTalk

Try CloudTalk free

Which Should You Choose?

Choose CloudTalk if:

  • •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
  • •You want more features built-in—CloudTalk offers 13 additional features across its plans
  • •You prioritize CloudTalk's user experience and interface over price (both tools are similarly priced)

Choose Element (Matrix) if:

  • •Your team needs custom enterprise pricing—Element (Matrix) offers negotiated terms for large deployments
  • •You prioritize Element (Matrix)'s user experience and interface over price (both tools are similarly priced)
  • •Element (Matrix)'s open-source pricing lets you match exact team size without tier gaps

CloudTalk and Element (Matrix) offer competitively positioned plans [1], with CloudTalk starting at $19/mo and Element (Matrix) at Custom pricing. This pricing similarity means value differentiation comes down to feature alignment rather than cost. CloudTalk provides 4 pricing tiers versus Element (Matrix)'s 3 options, which affects your flexibility and cost-per-tier efficiency as your team scales and usage increases. Feature-wise, CloudTalk offers 28 total features across its tiers, while Element (Matrix) provides 15. Map your required features to each tier to determine which tool delivers the capabilities you need at your target price point. With similar pricing, your final decision should prioritize feature requirements, integration ecosystem, and hands-on user experience testing. Request demos or activate trials with both vendors to validate long-term fit before committing to annual contracts.

Best choice: CloudTalk

Try CloudTalk free
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Frequently Asked Questions: CloudTalk vs Element (Matrix)

How many pricing plans does CloudTalk have vs Element (Matrix)?
CloudTalk offers 4 pricing plans, while Element (Matrix) offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Can I save money by paying annually for CloudTalk or Element (Matrix)?
Both CloudTalk and Element (Matrix) offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular CloudTalk plan?
The Expert plan is CloudTalk's most popular tier, priced at $49/mo. Key features include Everything in Essential, Salesforce full integration, Predictive dialer.
Does CloudTalk or Element (Matrix) offer custom enterprise pricing?
Element (Matrix) offers a custom-priced enterprise tier for larger teams. CloudTalk lists all its pricing publicly.
What pricing models do CloudTalk and Element (Matrix) use?
CloudTalk uses a per-seat pricing model, while Element (Matrix) uses open-source pricing. The right model depends on your team size and usage patterns.
How do CloudTalk and Element (Matrix) compare for Communication?
Both CloudTalk and Element (Matrix) are Communication tools. CloudTalk offers 4 plans starting at $19/mo, while Element (Matrix) offers 3 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your Communication needs.

Sources

  1. CloudTalk Official Pricing— Vendor pricing page
  2. Element (Matrix) Official Pricing— Vendor pricing page

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