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Aircall vs Element (Matrix): Pricing Comparison 2026

Side-by-side pricing comparison of Aircall and Element (Matrix). See all plans, features, and costs at a glance.

Bottom line: Aircall starts at $40/mo and Element (Matrix) starts at Custom pricing. Compare all 6 pricing tiers side by side.

Last updated: April 20, 2026

Data compiled by Arthur Jacquemin
Updated April 20, 2026
Try Aircall freeAffiliateTry Element (Matrix) freePrice updated todayPrice updated 3d ago
Best Value

Aircall — Aircall offers better overall value.

Aircall vs Element (Matrix): Quick Pricing Facts

FeatureAircallElement (Matrix)
Starting Price$40/moCustom pricing
Number of Plans33
Free TierNoNo
Pricing Modelper-seatopen-source
Annual DiscountN/AN/A

Aircall and Element (Matrix) are both priced at $40/mo, making them equally accessible Communication tools. Together they offer 6 pricing plans with 39 features compared, so the best choice comes down to which features match your needs.

Aircall uses per-seat pricing while Element (Matrix) uses open-source pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Communication needs.

Pricing Plans
Aircall
Aircall
Try it freeAffiliate
Element (Matrix)
Element (Matrix)
Try it free
Tier 1
Essentials
$40/monthCheapest
$30 / year
Includes
  • Unlimited calls
  • Click-to-dial
  • Voicemail
  • Call recording
  • SMS & MMS
  • Softphone
  • CRM integrations
  • Live activity feed
  • Call metrics & analytics
Start with Essentials
Community.
Custom pricing
Includes
  • Element Server Suite Community
  • Open source under AGPL
  • Official FOSS distribution from Element
  • Free of charge frontend and backend
  • Includes Element Call
Start with Community.
Tier 2
ProfessionalPopular
$70/monthCheapest
$50 / year
Includes
  • Everything in Essentials
  • Advanced analytics
  • Salesforce integration
  • Call whispering
  • Call monitoring
  • Mandatory call tagging
  • Queue call back
  • Live agent monitoring
Start with Professional
Enterprise.
Custom pricing
Includes
  • Element Server Suite Pro
  • Includes Synapse Pro
  • Enhanced security and support
  • Corporate oversight and control
  • Dynamic scaling and cost savings
Start with Enterprise.
Tier 3
Custom
Custom pricing
Includes
  • Everything in Professional
  • Custom analytics
  • Custom onboarding
  • SLA
  • SSO SAML
  • 25+ licenses
  • Dedicated account manager
Start with Custom
Sovereign.
Custom pricing
Includes
  • Element Server Suite Pro
  • Includes Synapse Pro
  • Operate without internet connectivity
  • Dedicated mobile push gateway
  • Air-gapped installation
Start with Sovereign.

← Swipe to compare plans →

Aircall

Cloud-based business phone and VoIP solution for sales and support teams

View all Aircall plans

Element (Matrix)

Secure decentralized messaging built on the Matrix protocol

View all Element (Matrix) plans
Our Pick

Aircall

Aircall offers better overall value.

Based on pricing data only. Review the full comparison below for your specific needs.

Best value: Aircall

Try Aircall free

Which Should You Choose?

Choose Aircall if:

  • •You want more features built-in—Aircall offers 9 additional features across its plans
  • •You prioritize Aircall's user experience and interface over price (both tools are similarly priced)
  • •You want Aircall's approach to incremental feature unlocking across its 3 pricing tiers

Choose Element (Matrix) if:

  • •You prioritize Element (Matrix)'s user experience and interface over price (both tools are similarly priced)
  • •You prefer Element (Matrix)'s open-source model with its 3-tier structure
  • •You value Element (Matrix)'s specific feature progression from free to advanced tier levels

Aircall and Element (Matrix) offer competitively positioned plans [1], with Aircall starting at $40/mo and Element (Matrix) at Custom pricing. This pricing similarity means value differentiation comes down to feature alignment rather than cost. Aircall provides 3 pricing tiers versus Element (Matrix)'s 3 options, which affects your flexibility and cost-per-tier efficiency as your team scales and usage increases. Feature-wise, Aircall offers 24 total features across its tiers, while Element (Matrix) provides 15. Map your required features to each tier to determine which tool delivers the capabilities you need at your target price point. With similar pricing, your final decision should prioritize feature requirements, integration ecosystem, and hands-on user experience testing. Request demos or activate trials with both vendors to validate long-term fit before committing to annual contracts.

Best choice: Aircall

Try Aircall free
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Frequently Asked Questions: Aircall vs Element (Matrix)

How many pricing plans does Aircall have vs Element (Matrix)?
Aircall offers 3 pricing plans, while Element (Matrix) offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Can I save money by paying annually for Aircall or Element (Matrix)?
Both Aircall and Element (Matrix) offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Aircall plan?
The Professional plan is Aircall's most popular tier, priced at $70/mo. Key features include Everything in Essentials, Advanced analytics, Salesforce integration.
Does Aircall or Element (Matrix) offer custom enterprise pricing?
Yes, both Aircall and Element (Matrix) offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Aircall and Element (Matrix) use?
Aircall uses a per-seat pricing model, while Element (Matrix) uses open-source pricing. The right model depends on your team size and usage patterns.
How do Aircall and Element (Matrix) compare for Communication?
Both Aircall and Element (Matrix) are Communication tools. Aircall offers 3 plans starting at $40/mo, while Element (Matrix) offers 3 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your Communication needs.

Sources

  1. Aircall Official Pricing— Vendor pricing page
  2. Element (Matrix) Official Pricing— Vendor pricing page

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