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Dixa vs Unthread: Pricing Comparison 2026

Side-by-side pricing comparison of Dixa and Unthread. See all plans, features, and costs at a glance.

Bottom line: Dixa starts at $89/mo and Unthread starts at Custom pricing. Compare all 6 pricing tiers side by side.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Dixa freeTry Unthread freePrice updated 5d agoUpdated this month

Dixa vs Unthread: Quick Pricing Facts

FeatureDixaUnthread
Starting Price$89/moCustom pricing
Number of Plans33
Free TierNoNo
Pricing Modelper-seatflat
Annual DiscountN/AN/A

Dixa and Unthread are both priced at $89/mo, making them equally accessible Customer Support tools. Together they offer 6 pricing plans with 60 features compared, so the best choice comes down to which features match your needs.

Dixa uses per-seat pricing while Unthread uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Dixa
Unthread
Unthread
Try free
Tier 1
Growth
$89/monthCheapest
Includes
  • Contact Center (Phone, Email, Forms, Chat, Social)
  • Knowledge Base
  • AI Agent (Mim)
  • Intelligent Routing
  • IVR
  • Call Recording
  • Customer Callback, Voicemail
  • Service Level Agreements
  • Agents Teams & Custom Workloads
  • Native Shopify, Klaviyo, +35 integrations
Start with Growth
Basic
Custom pricing
Includes
  • Conversation tracking
  • SLAs and assignments
  • Slack Inbox
  • Slack Broadcasts
  • Basic integrations & API
  • Dedicated Slack support channel
  • Up to 100 conversations/month
  • Standard MSA
Start with Basic
Tier 2
UltimatePopular
$139/monthCheapest
Includes
  • Everything in Growth
  • Routing with External Data
  • Knowledge-Centered Service AI
  • Standard AI Intent Detection AI
  • Advanced Automations
  • Skills-Based Routing
  • Sandbox Access
  • 3rd-party AI Integrations AI
Start with Ultimate
ProPopular
Custom pricing
Includes
  • Everything in Basic
  • Customer portal
  • Knowledgebase sync
  • Custom analytics dashboards
  • NPS & CSAT surveys
  • CRM integrations
  • Bi-directional 3rd party ticket sync
  • Escalations & approval requests
  • Custom status workflows
  • Standard MSA
Start with Pro
Tier 3
Prime
$179/monthCheapest
Includes
  • Everything in Ultimate
  • SSO (Single Sign-On)
  • Advanced AI Intent Detection AI
  • Advanced Insights AI
  • Custom User Roles
  • Auto Redaction
  • Multiple Organizations
  • Queue & Claim Restrictions
  • Enterprise API Limits
  • Outbound Email Templates
Start with Prime
Enterprise
Custom pricing
Includes
  • AI automation builder
  • Self-learning documentation
  • Dedicated solutions engineer
  • Custom RBAC permissions
  • Custom integrations
  • Single sign-on (SSO)
  • HRIS integration & directory sync
  • HIPAA & BAAs
  • Dedicated hosting
  • Mass email broadcasts
  • Industry-leading SLAs
  • Slack enterprise grid
  • LDAP integration
  • Custom MSA
Start with Enterprise

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Dixa

Conversational customer service platform

View all Dixa plans

Unthread

AI-automated support ticketing inside Slack

View all Unthread plans

Which Should You Choose?

Choose Dixa if:

  • •You need omnichannel support beyond Slack with voice and email
  • •You want advanced routing, SLAs, and workforce management
  • •Your customer base is diverse and reaches you through multiple channels

Choose Unthread if:

  • •Your entire support operation runs inside Slack
  • •You need Slack threads managed as support tickets
  • •Your enterprise customers contact you via Slack Connect

Unthread is a Slack-native support tool that converts Slack conversations into tickets. Dixa is a full omnichannel platform. If your support workflow is Slack-first, Unthread is a natural fit. If you need voice, email, and chat with routing intelligence, Dixa is more comprehensive. The choice reflects how your customers prefer to reach you.

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Frequently Asked Questions: Dixa vs Unthread

How many pricing plans does Dixa have vs Unthread?
Dixa offers 3 pricing plans, while Unthread offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Dixa plan?
The Ultimate plan is Dixa's most popular tier, priced at $139/mo. Key features include Everything in Growth, Routing with External Data, Knowledge-Centered Service AI.
What is the most popular Unthread plan?
The Pro plan is Unthread's most popular tier, priced at Custom pricing. Key features include Everything in Basic, Customer portal, Knowledgebase sync.
Does Dixa or Unthread offer custom enterprise pricing?
Unthread offers a custom-priced enterprise tier for larger teams. Dixa lists all its pricing publicly.
What pricing models do Dixa and Unthread use?
Dixa uses a per-seat pricing model, while Unthread uses flat pricing. The right model depends on your team size and usage patterns.
How do Dixa and Unthread compare for Customer Support?
Both Dixa and Unthread are Customer Support tools. Dixa offers 3 plans starting at $89/mo, while Unthread offers 3 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Dixa Official Pricing- Vendor pricing page
  2. Unthread Official Pricing- Vendor pricing page

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