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Customer Support

Gorgias vs Unthread: Pricing Comparison 2026

Side-by-side pricing comparison of Gorgias and Unthread. See all plans, features, and costs at a glance.

Bottom line: Gorgias starts at $10/mo and Unthread starts at Custom pricing. Compare all 8 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Gorgias freeAffiliateTry Unthread freePrice updated 11d agoPrice updated 11d ago

Gorgias vs Unthread: Quick Pricing Facts

FeatureGorgiasUnthread
Starting Price$10/moCustom pricing
Number of Plans53
Free TierNoNo
Pricing Modelusage-basedflat
Annual DiscountN/AN/A

Gorgias and Unthread are both priced at $10/mo, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 32 features compared, so the best choice comes down to which features match your needs.

Gorgias uses usage-based pricing while Unthread uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gorgias
Gorgias
Try freeAffiliate
Unthread
Unthread
Try free
Tier 1
Starter
$10/monthCheapest
Basic
Custom pricing
Includes
  • Conversation tracking
  • SLAs and assignments
  • Slack Inbox
  • Slack Broadcasts
  • Basic integrations & API
  • Dedicated Slack support channel
  • Up to 100 conversations/month
  • Standard MSA
Tier 2
Basic
$50/monthCheapest
ProPopular
Custom pricing
Includes
  • Everything in Basic
  • AI automation builder
  • Self-learning documentation
  • Customer portal
  • Knowledgebase sync
  • Custom analytics dashboards
  • NPS & CSAT surveys
  • CRM integrations
  • Advanced permissioning
  • Bi-directional 3rd party ticket sync
  • Escalations & approval requests
  • Custom status workflows
  • Dedicated solutions engineer
  • Standard MSA
Tier 3
Pro
$300/monthCheapest
Enterprise
Custom pricing
Includes
  • Custom integrations
  • Single sign-on (SSO)
  • HRIS integration & directory sync
  • HIPAA & BAAs
  • Dedicated hosting
  • Mass email broadcasts
  • Industry-leading SLAs
  • Slack enterprise grid
  • LDAP integration
  • Custom MSA
Tier 4
Advanced
$750/monthCheapest
-
Tier 5
Enterprise
Custom pricing
-

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Gorgias

Helpdesk for ecommerce with deep Shopify integration

View all Gorgias plans

Unthread

AI-automated support ticketing inside Slack

View all Unthread plans

Frequently Asked Questions: Gorgias vs Unthread

How many pricing plans does Gorgias have vs Unthread?
Gorgias offers 5 pricing plans, while Unthread offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Unthread plan?
The Pro plan is Unthread's most popular tier, priced at Custom pricing. Key features include Everything in Basic, AI automation builder, Self-learning documentation.
Does Gorgias or Unthread offer custom enterprise pricing?
Yes, both Gorgias and Unthread offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Gorgias and Unthread use?
Gorgias uses a usage-based pricing model, while Unthread uses flat pricing. The right model depends on your team size and usage patterns.
How do Gorgias and Unthread compare for Customer Support?
Both Gorgias and Unthread are Customer Support tools. Gorgias offers 5 plans starting at $10/mo, while Unthread offers 3 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Gorgias Official Pricing- Vendor pricing page
  2. Unthread Official Pricing- Vendor pricing page

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