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Gorgias

Gorgias Pricing Plans & Tiers

Helpdesk for ecommerce with deep Shopify integration

Customer Supportusage-basedFrom $10/mo

Pricing last verified: March 16, 2026

Data compiled by Arthur Jacquemin, Founder & Lead Analyst
Updated March 16, 2026
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Pricing Analysis

Gorgias has pioneered per-ticket pricing that mirrors e-commerce support's transactional nature. Starting at $10/month for 10 tickets and scaling to $900/month for 5,000 tickets, costs correlate with customer interactions resolved. During Black Friday surges, the bill rises but so does revenue — a rare alignment.

The Shopify-native positioning is both Gorgias' greatest moat and constraint. By building the deepest Shopify integration — pulling order data, processing refunds, editing orders from tickets — Gorgias makes itself irreplaceable for Shopify merchants.

Gorgias' AI chatbot add-on represents a pivot from volume-based to deflection-based economics. If AI resolves 40% of tickets before humans, the merchant's bill drops — seemingly cannibalizing Gorgias' own revenue. The bet is that merchants who deploy AI demonstrate higher retention because overall costs decrease.

Strengths

  • Per-ticket pricing directly correlates support costs with business activity, eliminating idle seat waste.
  • Deepest Shopify integration in the helpdesk category enables order management without context-switching.
  • AI chatbot can reduce human ticket volume by 30-50%, lowering effective per-interaction costs.

Considerations

  • Per-ticket costs can spike during seasonal surges — merchants must budget for worst-case volumes.
  • Shopify-native focus limits relevance for merchants on WooCommerce, Magento, or headless stacks.
Ideal For

Shopify merchants processing 100-5,000+ support tickets monthly who want costs that scale with sales volume.

Pricing Takeaway

Gorgias' per-ticket model is the rare pricing structure where both vendor and customer revenue naturally correlate with higher sales volumes.

Best choice: Gorgias

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Pricing Plans (5)

Starter

$10/mo
Start with Starter

Basic

$50/mo
Start with Basic

Pro

$300/mo
Start with Pro

Advanced

$750/mo
Start with Advanced

Enterprise

Custom
Start with Enterprise

How does Gorgias pricing compare?

See how Gorgias' 5 pricing plans stack up against similar Customer Support tools.

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Frequently Asked Questions

How much does Gorgias cost?
As of March 2026, Gorgias starts at $10/mo per month with 5 pricing tiers based on a usage-based model.
Does Gorgias offer a free plan?
As of March 2026, no, Gorgias does not offer a free plan. However, the cheapest paid plan starts at $10/mo, making it affordable for small teams.
What pricing model does Gorgias use?
As of March 2026, the usage-based pricing model used by Gorgias means you pay based on metered usage, so you only pay for what you use. It offers predictable cost scaling for growing teams.
Does Gorgias offer enterprise or custom pricing?
As of March 2026, yes, Gorgias offers an Enterprise tier with custom pricing for enterprise deployments. Contact the vendor to discuss your organization's specific needs and get a tailored quote.

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Sources

  1. Gorgias Official Pricing— Vendor pricing page

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