Gorgias Pricing Plans and Tiers
Helpdesk for ecommerce with deep Shopify integration
Pricing last verified: July 6, 2026
Get an AI breakdown of Gorgias's hidden costs, real cost at 10 and 50 seats, and negotiation angles.
Pricing Analysis
Gorgias has pioneered per-ticket pricing that mirrors e-commerce support's transactional nature. Starting at $10/month for 10 tickets and scaling to $900/month for 5,000 tickets, costs correlate with customer interactions resolved. During Black Friday surges, the bill rises but so does revenue - a rare alignment.
The Shopify-native positioning is both Gorgias' greatest moat and constraint. By building the deepest Shopify integration - pulling order data, processing refunds, editing orders from tickets - Gorgias makes itself irreplaceable for Shopify merchants.
Gorgias' AI chatbot add-on represents a pivot from volume-based to deflection-based economics. If AI resolves 40% of tickets before humans, the merchant's bill drops - seemingly cannibalizing Gorgias' own revenue. The bet is that merchants who deploy AI demonstrate higher retention because overall costs decrease.
Strengths
- Per-ticket pricing directly correlates support costs with business activity, eliminating idle seat waste.
- Deepest Shopify integration in the helpdesk category enables order management without context-switching.
- AI chatbot can reduce human ticket volume by 30-50%, lowering effective per-interaction costs.
Considerations
- Per-ticket costs can spike during seasonal surges - merchants must budget for worst-case volumes.
- Shopify-native focus limits relevance for merchants on WooCommerce, Magento, or headless stacks.
Shopify merchants processing 100-5,000+ support tickets monthly who want costs that scale with sales volume.
Gorgias' per-ticket model is the rare pricing structure where both vendor and customer revenue naturally correlate with higher sales volumes.
Best choice: Gorgias
Pricing Plans (5)
Starter
Basic
Pro
Advanced
Enterprise
How does Gorgias pricing compare?
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Sources
- Gorgias Official Pricing- Vendor pricing page
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