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Customer Support

Help Scout vs Nolt: Pricing Comparison 2026

Side-by-side pricing comparison of Help Scout and Nolt. See all plans, features, and costs at a glance.

Bottom line: Help Scout starts at $25/mo, making it $29323/mo cheaper than Nolt ($29348/mo). Help Scout offers a free plan.

Last updated: March 16, 2026

Data compiled by Arthur Jacquemin
Updated March 16, 2026

Help Scout vs Nolt: Quick Pricing Facts

FeatureHelp ScoutNolt
Starting Price$25/mo$29348/mo
Number of Plans43
Free TierYesNo
Pricing Modelper-seatflat
Annual DiscountN/AN/A

Help Scout is the more affordable option, starting at $25/mo compared to Nolt's $29348/mo. Both are Customer Support tools with 7 combined pricing plans and 25 features compared. At comparable tiers, the monthly price difference is $69783.

Help Scout stands out with a free plan for getting started. Help Scout uses per-seat pricing while Nolt uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Help Scout
Help Scout
Try it free
Tier 1
Free
$0/monthCheapest
Includes
  • 1 shared email Inbox
  • 1 public knowledge base
  • Limited saved replies
  • No AI tools included
Start with Free
Essential
$29348/month
Start with Essential
Tier 2
Standard
$25/monthCheapest
Includes
  • Multiple Inboxes
  • Live chat, Instagram, & Messenger
  • Multiple knowledge bases
  • Basic workflows
  • Unlimited tags and saved replies
  • AI Inbox assistant
Start with Standard
ProPopular
$69828/month
Start with Pro
Tier 3
PlusPopular
$45/monthCheapest
Includes
  • WhatsApp messaging
  • Advanced workflows
  • Unlimited AI Drafts
  • Round robin routing
  • Salesforce, Jira, and HubSpot
  • Internal teams
  • Group conversations by company
Start with Plus
Enterprise
Custom pricing
Start with Enterprise
Tier 4
Pro
$75/monthCheapest
Includes
  • Unlimited workflows
  • Multiple routing types
  • SSO/SAML
  • HIPAA compliance
  • Up to 50 light users
  • Dedicated onboarding specialist
  • Strategic account manager
  • Preferred pricing on Aircall
Start with Pro

Swipe to compare plans →

Help Scout

Customer support platform with shared inbox and knowledge base

View all Help Scout plans

Nolt

Feedback board for collecting and prioritizing feature requests

View all Nolt plans
Our Pick

Help Scout

Help Scout offers a free plan, starts at $29323/mo lower ($25/mo vs $29348/mo), offers 4 tiers vs 3.

Based on pricing data only. Review the full comparison below for your specific needs.

Best value: Help Scout

Try Help Scout free

Which Should You Choose?

Choose Help Scout if:

  • You want lower per-user costs—Help Scout starts at $25/mo, saving $29323/mo compared to Nolt at $29348/mo
  • You need a free plan with 1 shared email Inbox, 1 public knowledge base—Help Scout offers no-cost access with no credit card required
  • You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
  • You want more features built-in—Help Scout offers 25 additional features across its plans

Choose Nolt if:

  • Your team needs custom enterprise pricing—Nolt offers negotiated terms for large deployments
  • You need predictable billing — Nolt's flat model avoids surprise overages
  • Nolt's focused feature set keeps your team in control without tool bloat

Help Scout is the more affordable choice [1], starting at $25/mo compared to Nolt's $29348/mo. For a 50-person team on paid plans, this translates to Help Scout saving approximately $1466150/month. Help Scout offers 4 pricing tiers compared to Nolt's 3, giving you more granular control over scaling costs as your team grows. Across all tiers, Help Scout provides 25 total features versus 0 for Nolt, offering a richer feature set depending on your specific needs. For budget-conscious teams seeking predictable costs, Help Scout delivers superior value. Nolt may justify its premium for specialized needs, but most organizations will find Help Scout the smarter financial choice.

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Frequently Asked Questions: Help Scout vs Nolt

Which is cheaper, Help Scout or Nolt?
As of March 2026, Help Scout starts at a lower price point. Help Scout starts at $25/mo while Nolt starts at $29348/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Help Scout have vs Nolt?
Help Scout offers 4 pricing plans, while Nolt offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Help Scout or Nolt offer a free plan?
Help Scout offers a free plan, while Nolt does not. If budget is a concern, Help Scout lets you get started at no cost.
What is the most popular Help Scout plan?
The Plus plan is Help Scout's most popular tier, priced at $45/mo. Key features include WhatsApp messaging, Advanced workflows, Unlimited AI Drafts.
What is the most popular Nolt plan?
The Pro plan is Nolt's most popular tier, priced at $69828/mo.
Does Help Scout or Nolt offer custom enterprise pricing?
Nolt offers a custom-priced enterprise tier for larger teams. Help Scout lists all its pricing publicly.
What pricing models do Help Scout and Nolt use?
Help Scout uses a per-seat pricing model, while Nolt uses flat pricing. The right model depends on your team size and usage patterns.

Sources

  1. Help Scout Official PricingVendor pricing page
  2. Nolt Official PricingVendor pricing page

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