Chatwoot vs Help Scout: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Help Scout. See all plans, features, and costs at a glance.
Bottom line: Chatwoot starts at $19/mo, making it $6/mo cheaper than Help Scout ($25/mo). Chatwoot offers a free plan.
Last updated: July 2, 2026
Help Scout - Help Scout for polished managed experience; Chatwoot for self-hosting and zero licensing cost.
Chatwoot vs Help Scout: Quick Pricing Facts
| Feature | Chatwoot | Help Scout |
|---|---|---|
| Starting Price | $19/mo | $25/mo |
| Number of Plans | 4 | 3 |
| Free Tier | Yes | No |
| Pricing Model | open-source | per-seat |
| Annual Discount | N/A | N/A |
Chatwoot is the more affordable option, starting at $19/mo compared to Help Scout's $25/mo. Both are Customer Support tools with 7 combined pricing plans and 47 features compared.
Chatwoot stands out with a free plan for getting started. Chatwoot uses open-source pricing while Help Scout uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try free |  Help Scout Try free |
|---|---|---|
| Tier 1 | Standard $25/month Includes
| |
| Tier 2 | Startups $19/monthCheapest Includes
| PlusPopular $45/month Includes
|
| Tier 3 | Business $39/monthCheapest Includes
| Pro $75/month Includes
|
| Tier 4 | Enterprise $99/monthCheapest Includes
| - |
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Ready to get started? Try either tool free — no credit card required.
Help Scout
Help Scout for polished managed experience; Chatwoot for self-hosting and zero licensing cost.
Based on pricing data only. Review the full comparison below for your specific needs.
Try Help Scout freeFrom $25/moWhich Should You Choose?
Choose Chatwoot if:
- •You want an open-source platform you can host on your own servers
- •You need live chat, email, and social in one free self-hosted tool
- •Your team values data control and has engineering capacity
Choose Help Scout if:
- •You want a polished, easy-to-use shared inbox for a small team
- •You need a managed SaaS solution with minimal setup
- •You value Help Scout's Beacon widget and Docs knowledge base
Help Scout is a managed shared inbox and help desk starting at $22/user/month with a clean UI and excellent Docs integration. Chatwoot is open-source with a self-hosted free tier. Help Scout wins on ease of use and polish. Chatwoot wins on cost at scale and data control. Small teams with no IT overhead typically prefer Help Scout. Developer-run teams often prefer Chatwoot.
Frequently Asked Questions: Chatwoot vs Help Scout
Which is cheaper, Chatwoot or Help Scout?
How many pricing plans does Chatwoot have vs Help Scout?
Does Chatwoot or Help Scout offer a free plan?
What is the most popular Help Scout plan?
What pricing models do Chatwoot and Help Scout use?
How do Chatwoot and Help Scout compare for Customer Support?
Sources
- Chatwoot Official Pricing- Vendor pricing page
- Help Scout Official Pricing- Vendor pricing page
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