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Chatwoot vs Help Scout: Pricing Comparison 2026

Side-by-side pricing comparison of Chatwoot and Help Scout. See all plans, features, and costs at a glance.

Bottom line: Chatwoot starts at $19/mo, making it $6/mo cheaper than Help Scout ($25/mo). Chatwoot offers a free plan.

Last updated: March 16, 2026

Data compiled by Arthur Jacquemin
Updated March 16, 2026
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Chatwoot vs Help Scout: Quick Pricing Facts

FeatureChatwootHelp Scout
Starting Price$19/mo$25/mo
Number of Plans44
Free TierYesYes
Pricing Modelopen-sourceper-seat
Annual DiscountN/AN/A

Chatwoot is the more affordable option, starting at $19/mo compared to Help Scout's $25/mo. Both are Customer Support tools with 8 combined pricing plans and 48 features compared.

Both tools offer free plans, making them accessible for teams on a budget. Chatwoot uses open-source pricing while Help Scout uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Chatwoot
Chatwoot
Try it free
Help Scout
Help Scout
Try it free
Tier 1
Hacker
$0/monthCheapest
Includes
  • Conversations
  • 500/month
  • Live chat
  • Data retention
  • 30 days
Start with Hacker
Free
$0/monthCheapest
Includes
  • 1 shared email Inbox
  • 1 public knowledge base
  • Limited saved replies
  • No AI tools included
Start with Free
Tier 2
Startups
$19/monthCheapest
Includes
  • Conversations
  • Unlimited *
  • All
  • 300 credits
  • Data retention
  • 1 year
Start with Startups
Standard
$25/month
Includes
  • Multiple Inboxes
  • Live chat, Instagram, & Messenger
  • Multiple knowledge bases
  • Basic workflows
  • Unlimited tags and saved replies
  • AI Inbox assistant
Start with Standard
Tier 3
Business
$39/monthCheapest
Includes
  • Conversations
  • Unlimited *
  • All
  • 500 credits
  • Data retention
  • 2 years
Start with Business
PlusPopular
$45/month
Includes
  • WhatsApp messaging
  • Advanced workflows
  • Unlimited AI Drafts
  • Round robin routing
  • Salesforce, Jira, and HubSpot
  • Internal teams
  • Group conversations by company
Start with Plus
Tier 4
Enterprise
$99/month
Includes
  • Conversations
  • Unlimited *
  • All
  • 800 credits
  • Data retention
  • 3 years
Start with Enterprise
Pro
$75/monthCheapest
Includes
  • Unlimited workflows
  • Multiple routing types
  • SSO/SAML
  • HIPAA compliance
  • Up to 50 light users
  • Dedicated onboarding specialist
  • Strategic account manager
  • Preferred pricing on Aircall
Start with Pro

Swipe to compare plans →

Chatwoot

Open-source customer engagement suite with live chat

View all Chatwoot plans

Help Scout

Customer support platform with shared inbox and knowledge base

View all Help Scout plans

Which Should You Choose?

Choose Chatwoot if:

  • •You want lower per-user costs—Chatwoot starts at $19/mo, saving $6/mo compared to Help Scout at $25/mo
  • •You prefer Chatwoot's free tier features—Conversations, 500/month
  • •You need predictable billing — Chatwoot's open-source model avoids surprise overages

Choose Help Scout if:

  • •You prefer Help Scout's free tier features—1 shared email Inbox, 1 public knowledge base
  • •You want more features built-in—Help Scout offers 2 additional features across its plans
  • •Help Scout's per-seat pricing lets you match exact team size without tier gaps

Both Chatwoot and Help Scout offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Chatwoot includes 5 features, while Help Scout includes 4 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.

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Frequently Asked Questions: Chatwoot vs Help Scout

Which is cheaper, Chatwoot or Help Scout?
As of March 2026, Chatwoot starts at a lower price point. Chatwoot starts at $19/mo while Help Scout starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Chatwoot have vs Help Scout?
Chatwoot offers 4 pricing plans, while Help Scout offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Chatwoot or Help Scout offer a free plan?
Yes, both Chatwoot and Help Scout offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
What is the most popular Help Scout plan?
The Plus plan is Help Scout's most popular tier, priced at $45/mo. Key features include WhatsApp messaging, Advanced workflows, Unlimited AI Drafts.
What pricing models do Chatwoot and Help Scout use?
Chatwoot uses a open-source pricing model, while Help Scout uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Chatwoot and Help Scout compare for Customer Support?
Both Chatwoot and Help Scout are Customer Support tools. Chatwoot offers 4 plans starting at $19/mo, while Help Scout offers 4 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.

Sources

  1. Chatwoot Official Pricing— Vendor pricing page
  2. Help Scout Official Pricing— Vendor pricing page

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