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Customer Support

Helpshift vs Kustomer: Pricing Comparison 2026

Side-by-side pricing comparison of Helpshift and Kustomer. See all plans, features, and costs at a glance.

Bottom line: Both Helpshift and Kustomer offer free plans. Helpshift has 5 pricing tiers while Kustomer has 3.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Helpshift freeTry Kustomer freeUpdated this monthUpdated this month
Best Value

Helpshift - Helpshift offers a free plan, offers 5 tiers vs 3.

Helpshift vs Kustomer: Quick Pricing Facts

FeatureHelpshiftKustomer
Starting Price$49/moCustom pricing
Number of Plans53
Free TierYesYes
Pricing Modelusage-basedper-seat
Annual DiscountN/AN/A

Helpshift and Kustomer are both priced at $49/mo, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 23 features compared, so the best choice comes down to which features match your needs.

Both tools offer free plans, making them accessible for teams on a budget. Helpshift uses usage-based pricing while Kustomer uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Helpshift
Helpshift
Try free
Kustomer
Kustomer
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Basic support features
  • Limited user access
Start with Free
Free
$0/monthCheapest
Includes
  • Kustomer AI for Customers
  • AI Profiles
  • External sources for AI
Start with Free
Tier 2
Starter
$49/monthCheapest
$588 / year
Includes
  • Advanced support features
  • Up to 100 users
  • Email support
Start with Starter
Kustomer AI + Platform
Custom pricing
Includes
  • Omnichannel Messaging
  • Conversations & Task Routing
  • SLA Management
Start with Kustomer AI + Platform
Tier 3
ProPopular
$99/monthCheapest
$1188 / year
Includes
  • All Starter features
  • Up to 500 users
  • Priority support
Start with Pro
Kustomer AI
Custom pricing
Includes
  • AI Agent Team Assistant
  • Automated Actions
  • Data Explorer
Start with Kustomer AI
Tier 4
Business
$199/monthCheapest
$2388 / year
Includes
  • All Pro features
  • Custom integrations
  • Dedicated account manager
Start with Business
-
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Unlimited users
  • Custom pricing
Start with Enterprise
-

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Helpshift

In-app customer support and messaging for mobile apps

View all Helpshift plans

Kustomer

AI-powered CRM for customer service and support

View all Kustomer plans

Frequently Asked Questions: Helpshift vs Kustomer

How many pricing plans does Helpshift have vs Kustomer?
Helpshift offers 5 pricing plans, while Kustomer offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Helpshift or Kustomer offer a free plan?
Yes, both Helpshift and Kustomer offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Helpshift or Kustomer?
Both Helpshift and Kustomer offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Helpshift plan?
The Pro plan is Helpshift's most popular tier, priced at $99/mo. Key features include All Starter features, Up to 500 users, Priority support.
Does Helpshift or Kustomer offer custom enterprise pricing?
Yes, both Helpshift and Kustomer offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Helpshift and Kustomer use?
Helpshift uses a usage-based pricing model, while Kustomer uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Helpshift and Kustomer compare for Customer Support?
Both Helpshift and Kustomer are Customer Support tools. Helpshift offers 5 plans starting at $49/mo, while Kustomer offers 3 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Helpshift Official Pricing- Vendor pricing page
  2. Kustomer Official Pricing- Vendor pricing page

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