Helpshift vs Kustomer: Pricing Comparison 2026
Side-by-side pricing comparison of Helpshift and Kustomer. See all plans, features, and costs at a glance.
Bottom line: Both Helpshift and Kustomer offer free plans. Helpshift has 5 pricing tiers while Kustomer has 3.
Last updated: March 16, 2026
Helpshift vs Kustomer: Quick Pricing Facts
| Feature | Helpshift | Kustomer |
|---|---|---|
| Starting Price | $49/mo | Custom pricing |
| Number of Plans | 5 | 3 |
| Free Tier | Yes | Yes |
| Pricing Model | usage-based | per-seat |
| Annual Discount | N/A | N/A |
Helpshift and Kustomer are both priced at $49/mo, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 23 features compared, so the best choice comes down to which features match your needs.
Both tools offer free plans, making them accessible for teams on a budget. Helpshift uses usage-based pricing while Kustomer uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Helpshift Try it free |  Kustomer Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| |
| Tier 2 | Starter $49/monthCheapest $588 / year Includes
| Kustomer AI + Platform Custom pricing Includes
|
| Tier 3 | ProPopular $99/monthCheapest $1188 / year Includes
| Kustomer AI Custom pricing Includes
|
| Tier 4 | Business $199/monthCheapest $2388 / year Includes
| — |
| Tier 5 | Enterprise Custom pricing Includes
| — |
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Helpshift
Helpshift offers a free plan, offers 5 tiers vs 3.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Helpshift
Try Helpshift freeWhich Should You Choose?
Choose Helpshift if:
- •You prefer Helpshift's free tier features—Basic support features, Limited user access
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Helpshift offers 5 additional features across its plans
Choose Kustomer if:
- •You prefer Kustomer's free tier features—Kustomer AI for Customers, AI Profiles
- •You prioritize Kustomer's user experience and interface over price (both tools are similarly priced)
- •You prefer Kustomer's per-seat model with its 3-tier structure
Both Helpshift and Kustomer offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Helpshift includes 2 features, while Kustomer includes 3 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Helpshift vs Kustomer
How many pricing plans does Helpshift have vs Kustomer?
Does Helpshift or Kustomer offer a free plan?
Can I save money by paying annually for Helpshift or Kustomer?
What is the most popular Helpshift plan?
Does Helpshift or Kustomer offer custom enterprise pricing?
What pricing models do Helpshift and Kustomer use?
How do Helpshift and Kustomer compare for Customer Support?
Sources
- Helpshift Official Pricing— Vendor pricing page
- Kustomer Official Pricing— Vendor pricing page
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