Freshdesk vs Helpshift: Pricing Comparison 2026
Side-by-side pricing comparison of Freshdesk and Helpshift. See all plans, features, and costs at a glance.
Bottom line: Freshdesk starts at $19/mo, making it $30/mo cheaper than Helpshift ($49/mo). Helpshift offers a free plan.
Last updated: July 6, 2026
Helpshift - Helpshift offers a free plan, offers 5 tiers vs 3.
Freshdesk vs Helpshift: Quick Pricing Facts
| Feature | Freshdesk | Helpshift |
|---|---|---|
| Starting Price | $19/mo | $49/mo |
| Number of Plans | 3 | 5 |
| Free Tier | No | Yes |
| Pricing Model | per-seat | usage-based |
| Annual Discount | N/A | N/A |
Freshdesk is the more affordable option, starting at $19/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 8 combined pricing plans and 14 features compared. At comparable tiers, the monthly price difference is $44.
Helpshift stands out with a free plan for getting started. Freshdesk uses per-seat pricing while Helpshift uses usage-based pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Freshdesk Try freeAffiliate |  Helpshift Try free |
|---|---|---|
| Tier 1 | Growth $19/month | |
| Tier 2 | ProPopular $55/month | Starter $49/monthCheapest $588 / year Includes
|
| Tier 3 | Enterprise $89/monthCheapest | ProPopular $99/month $1188 / year Includes
|
| Tier 4 | - | Business $199/monthCheapest $2388 / year Includes
|
| Tier 5 | - | Enterprise Custom pricing Includes
|
← Swipe to compare plans →
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Frequently Asked Questions: Freshdesk vs Helpshift
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Does Freshdesk or Helpshift offer custom enterprise pricing?
Sources
- Freshdesk Official Pricing- Vendor pricing page
- Helpshift Official Pricing- Vendor pricing page
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