Freshdesk vs Helpshift: Pricing Comparison 2026
Side-by-side pricing comparison of Freshdesk and Helpshift. See all plans, features, and costs at a glance.
Bottom line: Freshdesk starts at $19/mo, making it $30/mo cheaper than Helpshift ($49/mo). Helpshift offers a free plan.
Last updated: March 16, 2026
Freshdesk vs Helpshift: Quick Pricing Facts
| Feature | Freshdesk | Helpshift |
|---|---|---|
| Starting Price | $19/mo | $49/mo |
| Number of Plans | 3 | 5 |
| Free Tier | No | Yes |
| Pricing Model | per-seat | usage-based |
| Annual Discount | N/A | N/A |
Freshdesk is the more affordable option, starting at $19/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 8 combined pricing plans and 14 features compared. At comparable tiers, the monthly price difference is $44.
Helpshift stands out with a free plan for getting started. Freshdesk uses per-seat pricing while Helpshift uses usage-based pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Freshdesk Try it free |  Helpshift Try it free |
|---|---|---|
| Tier 1 | Growth $19/month | |
| Tier 2 | ProPopular $55/month | Starter $49/monthCheapest $588 / year Includes
|
| Tier 3 | Enterprise $89/monthCheapest | ProPopular $99/month $1188 / year Includes
|
| Tier 4 | — | Business $199/monthCheapest $2388 / year Includes
|
| Tier 5 | — | Enterprise Custom pricing Includes
|
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What Reviewers Say
Helpshift
Helpshift offers a free plan, offers 5 tiers vs 3.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Helpshift
Try Helpshift freeWhich Should You Choose?
Choose Freshdesk if:
- •You want lower per-user costs—Freshdesk starts at $19/mo, saving $30/mo compared to Helpshift at $49/mo
- •Freshdesk's 3-tier per-seat structure gives clearer cost visibility for budget planning
- •Freshdesk's feature bundling aligns with how Customer Support teams actually work day-to-day
Choose Helpshift if:
- •You need a free plan with Basic support features, Limited user access—Helpshift offers no-cost access with no credit card required
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Helpshift offers 14 additional features across its plans
- •Your team needs custom enterprise pricing—Helpshift offers negotiated terms for large deployments
Helpshift offers a free plan [1], eliminating the cost barrier for evaluation, while Freshdesk requires paid subscription from the start. This gives Helpshift a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Helpshift's free tier, upgrading to a paid plan at approximately $99/mo provides substantial additional functionality. Compare this pricing path against Freshdesk's tiering starting at $19/mo to assess total cost of ownership over 12 months. Helpshift's 5 tiers provide flexibility at different budgets, while Freshdesk's 3 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Helpshift is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Freshdesk vs Helpshift
Which is cheaper, Freshdesk or Helpshift?
How many pricing plans does Freshdesk have vs Helpshift?
Does Freshdesk or Helpshift offer a free plan?
Can I save money by paying annually for Freshdesk or Helpshift?
What is the most popular Freshdesk plan?
What is the most popular Helpshift plan?
Does Freshdesk or Helpshift offer custom enterprise pricing?
Sources
- Freshdesk Official Pricing— Vendor pricing page
- Helpshift Official Pricing— Vendor pricing page
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