Chatwoot vs Helpshift: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Helpshift. See all plans, features, and costs at a glance.
Bottom line: Chatwoot starts at $19/mo, making it $30/mo cheaper than Helpshift ($49/mo). Chatwoot offers a free plan.
Last updated: July 6, 2026
Chatwoot vs Helpshift: Quick Pricing Facts
| Feature | Chatwoot | Helpshift |
|---|---|---|
| Starting Price | $19/mo | $49/mo |
| Number of Plans | 4 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | open-source | usage-based |
| Annual Discount | N/A | N/A |
Chatwoot is the more affordable option, starting at $19/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 9 combined pricing plans and 37 features compared.
Both tools offer free plans, making them accessible for teams on a budget. Chatwoot uses open-source pricing while Helpshift uses usage-based pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try free |  Helpshift Try free |
|---|---|---|
| Tier 1 | ||
| Tier 2 | Startups $19/monthCheapest Includes
| Starter $49/month $588 / year Includes
|
| Tier 3 | Business $39/monthCheapest Includes
| ProPopular $99/month $1188 / year Includes
|
| Tier 4 | Enterprise $99/monthCheapest Includes
| Business $199/month $2388 / year Includes
|
| Tier 5 | - | Enterprise Custom pricing Includes
|
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Which Should You Choose?
Choose Chatwoot if:
- •You need a general-purpose multi-channel customer support platform
- •You want open-source software with a self-hosted option
- •Your product is web-based, not a mobile app
Choose Helpshift if:
- •You need in-app support for iOS and Android applications
- •You want mobile SDK-based support with push notifications
- •Your customers primarily reach you through a mobile app
Helpshift is a mobile-first customer support platform with SDKs for iOS, Android, and Unity, starting at $150/month. Chatwoot is a web-focused open-source support platform. If your product is a mobile app, Helpshift's SDKs give you native in-app support that Chatwoot can't match. If your product is web-based, Chatwoot's multi-channel inbox is sufficient and far cheaper.
Frequently Asked Questions: Chatwoot vs Helpshift
Which is cheaper, Chatwoot or Helpshift?
How many pricing plans does Chatwoot have vs Helpshift?
Does Chatwoot or Helpshift offer a free plan?
Can I save money by paying annually for Chatwoot or Helpshift?
What is the most popular Helpshift plan?
Does Chatwoot or Helpshift offer custom enterprise pricing?
What pricing models do Chatwoot and Helpshift use?
Sources
- Chatwoot Official Pricing- Vendor pricing page
- Helpshift Official Pricing- Vendor pricing page
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