Chatwoot vs Helpshift: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Helpshift. See all plans, features, and costs at a glance.
Bottom line: Chatwoot starts at $19/mo, making it $30/mo cheaper than Helpshift ($49/mo). Chatwoot offers a free plan.
Last updated: March 16, 2026
Chatwoot vs Helpshift: Quick Pricing Facts
| Feature | Chatwoot | Helpshift |
|---|---|---|
| Starting Price | $19/mo | $49/mo |
| Number of Plans | 4 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | open-source | usage-based |
| Annual Discount | N/A | N/A |
Chatwoot is the more affordable option, starting at $19/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 9 combined pricing plans and 37 features compared.
Both tools offer free plans, making them accessible for teams on a budget. Chatwoot uses open-source pricing while Helpshift uses usage-based pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try it free |  Helpshift Try it free |
|---|---|---|
| Tier 1 | ||
| Tier 2 | Startups $19/monthCheapest Includes
| Starter $49/month $588 / year Includes
|
| Tier 3 | Business $39/monthCheapest Includes
| ProPopular $99/month $1188 / year Includes
|
| Tier 4 | Enterprise $99/monthCheapest Includes
| Business $199/month $2388 / year Includes
|
| Tier 5 | — | Enterprise Custom pricing Includes
|
Swipe to compare plans →
Chatwoot
Chatwoot offers a free plan, starts at $30/mo lower ($19/mo vs $49/mo).
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Chatwoot
Try Chatwoot freeWhich Should You Choose?
Choose Chatwoot if:
- •You want lower per-user costs—Chatwoot starts at $19/mo, saving $30/mo compared to Helpshift at $49/mo
- •You prefer Chatwoot's free tier features—Conversations, 500/month
- •You want more features built-in—Chatwoot offers 9 additional features across its plans
Choose Helpshift if:
- •You prefer Helpshift's free tier features—Basic support features, Limited user access
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Helpshift offers negotiated terms for large deployments
Both Chatwoot and Helpshift offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Chatwoot includes 5 features, while Helpshift includes 2 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Chatwoot vs Helpshift
Which is cheaper, Chatwoot or Helpshift?
How many pricing plans does Chatwoot have vs Helpshift?
Does Chatwoot or Helpshift offer a free plan?
Can I save money by paying annually for Chatwoot or Helpshift?
What is the most popular Helpshift plan?
Does Chatwoot or Helpshift offer custom enterprise pricing?
What pricing models do Chatwoot and Helpshift use?
Sources
- Chatwoot Official Pricing— Vendor pricing page
- Helpshift Official Pricing— Vendor pricing page
Related Articles
Track Price Changes
Get notified when pricing changes for these tools.