Kayako vs Missive: Pricing Comparison 2026
Side-by-side pricing comparison of Kayako and Missive. See all plans, features, and costs at a glance.
Bottom line: Missive starts at $14/mo, making it $65/mo cheaper than Kayako ($79/mo). Neither offers a free plan.
Last updated: March 16, 2026
Kayako vs Missive: Quick Pricing Facts
| Feature | Kayako | Missive |
|---|---|---|
| Starting Price | $79/mo | $14/mo |
| Number of Plans | 1 | 3 |
| Free Tier | No | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Missive is the more affordable option, starting at $14/mo compared to Kayako's $79/mo. Both are Customer Support tools with 4 combined pricing plans and 30 features compared.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Kayako Try it free |  Missive Try it free |
|---|---|---|
| Tier 1 | Kayako One $79/month Includes
| Starter $14/monthCheapest Includes
|
| Tier 2 | — | Productive $24/monthCheapest Includes
|
| Tier 3 | — | Business $36/monthCheapest Includes
|
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Missive
Missive starts at $65/mo lower ($14/mo vs $79/mo), offers 3 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Missive
Try Missive freeWhich Should You Choose?
Choose Kayako if:
- •You want Kayako's approach to incremental feature unlocking across its 1 pricing tier
- •Kayako's feature bundling aligns with how Customer Support teams actually work day-to-day
- •Kayako better aligns with Customer Support-specific workflows and team collaboration patterns
Choose Missive if:
- •You want lower per-user costs—Missive starts at $14/mo, saving $65/mo compared to Kayako at $79/mo
- •You need 3 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Missive offers 18 additional features across its plans
Missive is the more affordable choice [1], starting at $14/mo compared to Kayako's $79/mo. For a 50-person team on paid plans, this translates to Missive saving approximately $3250/month. Missive offers 3 pricing tiers compared to Kayako's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, Missive provides 24 total features versus 6 for Kayako, offering a richer feature set depending on your specific needs. The pricing math favors Missive for most team sizes. Kayako becomes worth the premium only when its differentiating features are central to your workflow.
Frequently Asked Questions: Kayako vs Missive
Which is cheaper, Kayako or Missive?
How many pricing plans does Kayako have vs Missive?
How do Kayako and Missive compare for Customer Support?
Sources
- Kayako Official Pricing— Vendor pricing page
- Missive Official Pricing— Vendor pricing page
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