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Kayako

Kayako Pricing Plans and Tiers

Unified customer service platform with chat and ticketing

Customer Supportper-seatPrice updated 10d ago

Pricing last verified: July 6, 2026

Data compiled by Arthur Jacquemin, Founder & Lead Analyst
Updated July 6, 2026
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Pricing Analysis

Kayako positions as unified customer support platform (email, chat, phone, knowledge base, AI) with per-agent pricing from $39/mo (Lite) to $149/mo (Pro), competitive with Freshdesk and Help Scout on price. The per-agent model with all channels bundled at entry price ($39) creates affordable omnichannel option versus competitors' tiered channel access. Kayako Lite at $39/mo undercuts Freshdesk Starter ($55) by 30% while bundling equivalent multi-channel features.

Kayako's positioning narrative (unified platform, employee empowerment, AI-first) appeals to organizations rejecting Zendesk's enterprise complexity and cost. At $39/mo, Kayako is accessible alternative to Zendesk's $55+ entry with similar feature breadth (multi-channel, AI, knowledge base). However, Kayako doesn't publish detailed tier breakdown, creating evaluation friction versus transparent competitors (Freshdesk, Help Scout).

The Pro tier ($149/mo per agent) appears to unlock analytics and advanced automation-typical feature ladder. The absence of public tier comparison limits competitive analysis and creates perception of opacity that modern SaaS competitors (Zendesk, Freshdesk) have eliminated through transparent pricing pages.

Strengths

  • Lite tier at $39/mo with all channels (email, chat, phone, SMS) bundled is competitive SMB entry point-competitors charge $30–50 per-channel as add-ons, making Kayako's bundled approach attractive.
  • AI-powered chatbot and routing included all tiers, reducing automation cost versus competitors charging $15–30/mo for AI add-ons.
  • Unified platform reduces tool sprawl and integration debt versus best-of-breed (Slack chat + Zendesk ticketing).

Considerations

  • Limited visibility on tier features and pricing ladder versus competitors with detailed tier comparison-evaluation friction reduces self-serve adoption velocity and creates perception of opacity.
  • Per-agent pricing scales linearly-a 15-person team at Pro tier ($149/mo per agent) costs $26,820/year, expensive relative to per-ticket or per-contact alternatives for high-volume operations.
  • Kayako's market position (not market leader like Zendesk) may signal less mature product or smaller integration ecosystem, creating switching risk for customers standardizing on category leaders.
Ideal For

SMB support teams (2–15 agents) seeking affordable omnichannel support with bundled AI, accepting less transparent pricing in exchange for competitive per-agent cost.

Pricing Takeaway

Kayako's $39/mo Lite tier competes on affordability versus Freshdesk/Help Scout, but opaque tier structure and limited public documentation create evaluation friction.

Best choice: Kayako

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Pricing Plans (1)

Kayako One

Custom
  • ✓Unified inbox
  • ✓Ticketing system
  • ✓Knowledge base
  • ✓Live chat widget
  • ✓Automation rules
  • ✓Reporting & analytics
  • ✓Kay AI agent ($1/resolution)
  • ✓White-glove onboarding & setup
Start with Kayako One

How does Kayako pricing compare?

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Frequently Asked Questions

How much does Kayako cost?
As of July 2026, Kayako uses custom pricing - reach out to the Kayako sales team for a tailored quote.
Does Kayako offer a free plan?
As of July 2026, Kayako does not advertise a free plan. Contact the vendor for pricing details.
What pricing model does Kayako use?
As of July 2026, the per-seat pricing model used by Kayako means you pay based on your headcount - each user requires a paid license. It offers predictable cost scaling for growing teams.
Does Kayako offer enterprise or custom pricing?
As of July 2026, yes, Kayako offers a Kayako One tier with custom pricing for enterprise deployments. Contact the vendor to discuss your organization's specific needs and get a tailored quote.
What features are included in Kayako's plans?
As of July 2026, Kayako includes 8 features per plan. See the comparison table above for specifics on what each tier offers.

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Sources

  1. Kayako Official Pricing- Vendor pricing page

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