Kayako vs Zendesk: Pricing Comparison 2026
Side-by-side pricing comparison of Kayako and Zendesk. See all plans, features, and costs at a glance.
Bottom line: Kayako starts at $79/mo and Zendesk starts at Custom pricing. Compare all 5 pricing tiers side by side.
Last updated: March 16, 2026
Kayako vs Zendesk: Quick Pricing Facts
| Feature | Kayako | Zendesk |
|---|---|---|
| Starting Price | $79/mo | Custom pricing |
| Number of Plans | 1 | 4 |
| Free Tier | No | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Kayako and Zendesk are both priced at $79/mo, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 6 features compared, so the best choice comes down to which features match your needs.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Kayako Try it free |  Zendesk Try it free |
|---|---|---|
| Tier 1 | Kayako One $79/monthCheapest Includes
| ADVANCED AI AGENTS Custom pricing |
| Tier 2 | — | COPILOT Custom pricing |
| Tier 3 | — | ZENDESK QUALITY ASSURANCE Custom pricing |
| Tier 4 | — | ZENDESK WORKFORCE MANAGEMENT Custom pricing |
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What Reviewers Say
Which Should You Choose?
Choose Kayako if:
- •You want more features built-in—Kayako offers 6 additional features across its plans
- •You prioritize Kayako's user experience and interface over price (both tools are similarly priced)
- •You need predictable billing — Kayako's per-seat model avoids surprise overages
Choose Zendesk if:
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Zendesk offers negotiated terms for large deployments
- •You prioritize Zendesk's user experience and interface over price (both tools are similarly priced)
Kayako and Zendesk offer competitively positioned plans [1], with Kayako starting at $79/mo and Zendesk at Custom pricing. This pricing similarity means value differentiation comes down to feature alignment rather than cost. Kayako provides 1 pricing tier versus Zendesk's 4 options, which affects your flexibility and cost-per-tier efficiency as your team scales and usage increases. Feature-wise, Kayako offers 6 total features across its tiers, while Zendesk provides 0. Map your required features to each tier to determine which tool delivers the capabilities you need at your target price point. With similar pricing, your final decision should prioritize feature requirements, integration ecosystem, and hands-on user experience testing. Request demos or activate trials with both vendors to validate long-term fit before committing to annual contracts.
Frequently Asked Questions: Kayako vs Zendesk
How many pricing plans does Kayako have vs Zendesk?
Does Kayako or Zendesk offer custom enterprise pricing?
How do Kayako and Zendesk compare for Customer Support?
Sources
- Kayako Official Pricing— Vendor pricing page
- Zendesk Official Pricing— Vendor pricing page
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