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Customer Support

Tawk.to vs Unthread: Pricing Comparison 2026

Side-by-side pricing comparison of Tawk.to and Unthread. See all plans, features, and costs at a glance.

Bottom line: Tawk.to starts at Custom pricing and Unthread starts at Custom pricing. Compare all 4 pricing tiers side by side.

Last updated: August 10, 2026

Data compiled by Arthur Jacquemin
Updated August 10, 2026
Try Tawk.to freeTry Unthread freeUpdated this month

Tawk.to vs Unthread: Quick Pricing Facts

FeatureTawk.toUnthread
Starting PriceCustom pricingCustom pricing
Number of Plans13
Free TierYesNo
Pricing Modelfreemiumflat
Annual DiscountN/AN/A

Tawk.to and Unthread are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 4 pricing plans with 37 features compared, so the best choice comes down to which features match your needs.

Tawk.to stands out with a free plan for getting started. Tawk.to uses freemium pricing while Unthread uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Tawk.to
Tawk.to
Try free
Unthread
Unthread
Try free
Tier 1
Forever Free
$0/monthCheapest
Includes
  • Live Chat Software
  • Email Ticketing System
  • Hosted Knowledge Base
  • CRM
  • Chat Pages
Start with Forever Free
Basic
Custom pricing
Includes
  • Conversation tracking
  • SLAs and assignments
  • Slack Inbox
  • Slack Broadcasts
  • Basic integrations & API
  • Dedicated Slack support channel
  • Up to 100 conversations/month
  • Standard MSA
Start with Basic
Tier 2
-
ProPopular
Custom pricing
Includes
  • Everything in Basic
  • Customer portal
  • Knowledgebase sync
  • Custom analytics dashboards
  • NPS & CSAT surveys
  • CRM integrations
  • Bi-directional 3rd party ticket sync
  • Escalations & approval requests
  • Custom status workflows
  • Standard MSA
Start with Pro
Tier 3
-
Enterprise
Custom pricing
Includes
  • AI automation builder
  • Self-learning documentation
  • Dedicated solutions engineer
  • Custom RBAC permissions
  • Custom integrations
  • Single sign-on (SSO)
  • HRIS integration & directory sync
  • HIPAA & BAAs
  • Dedicated hosting
  • Mass email broadcasts
  • Industry-leading SLAs
  • Slack enterprise grid
  • LDAP integration
  • Custom MSA
Start with Enterprise

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Tawk.to

Free live chat and customer communication platform

View all Tawk.to plans

Unthread

AI-automated support ticketing inside Slack

View all Unthread plans

Frequently Asked Questions: Tawk.to vs Unthread

How many pricing plans does Tawk.to have vs Unthread?
Tawk.to offers 1 pricing plan, while Unthread offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Tawk.to or Unthread offer a free plan?
Tawk.to offers a free plan, while Unthread does not. If budget is a concern, Tawk.to lets you get started at no cost.
What is the most popular Unthread plan?
The Pro plan is Unthread's most popular tier, priced at Custom pricing. Key features include Everything in Basic, Customer portal, Knowledgebase sync.
Does Tawk.to or Unthread offer custom enterprise pricing?
Unthread offers a custom-priced enterprise tier for larger teams. Tawk.to lists all its pricing publicly.
What pricing models do Tawk.to and Unthread use?
Tawk.to uses a freemium pricing model, while Unthread uses flat pricing. The right model depends on your team size and usage patterns.
How do Tawk.to and Unthread compare for Customer Support?
Both Tawk.to and Unthread are Customer Support tools. Tawk.to offers 1 plan starting at Custom pricing, while Unthread offers 3 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Tawk.to Official Pricing- Vendor pricing page
  2. Unthread Official Pricing- Vendor pricing page

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