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Crisp vs Unthread: Pricing Comparison 2026

Side-by-side pricing comparison of Crisp and Unthread. See all plans, features, and costs at a glance.

Bottom line: Crisp starts at $45/mo and Unthread starts at Custom pricing. Compare all 7 pricing tiers side by side.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Crisp freeTry Unthread freePrice updated 5d agoUpdated this month

Crisp vs Unthread: Quick Pricing Facts

FeatureCrispUnthread
Starting Price$45/moCustom pricing
Number of Plans43
Free TierYesNo
Pricing Modelflatflat
Annual DiscountN/AN/A

Crisp and Unthread are both priced at $45/mo, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 32 features compared, so the best choice comes down to which features match your needs.

Crisp stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Crisp
Unthread
Unthread
Try free
Tier 1
Free
$0/monthCheapest
Start with Free
Basic
Custom pricing
Includes
  • Conversation tracking
  • SLAs and assignments
  • Slack Inbox
  • Slack Broadcasts
  • Basic integrations & API
  • Dedicated Slack support channel
  • Up to 100 conversations/month
  • Standard MSA
Start with Basic
Tier 2
Mini
$45/monthCheapest
Start with Mini
ProPopular
Custom pricing
Includes
  • Everything in Basic
  • Customer portal
  • Knowledgebase sync
  • Custom analytics dashboards
  • NPS & CSAT surveys
  • CRM integrations
  • Bi-directional 3rd party ticket sync
  • Escalations & approval requests
  • Custom status workflows
  • Standard MSA
Start with Pro
Tier 3
Essentials
$95/monthCheapest
Start with Essentials
Enterprise
Custom pricing
Includes
  • AI automation builder
  • Self-learning documentation
  • Dedicated solutions engineer
  • Custom RBAC permissions
  • Custom integrations
  • Single sign-on (SSO)
  • HRIS integration & directory sync
  • HIPAA & BAAs
  • Dedicated hosting
  • Mass email broadcasts
  • Industry-leading SLAs
  • Slack enterprise grid
  • LDAP integration
  • Custom MSA
Start with Enterprise
Tier 4
PlusPopular
$295/monthCheapest
Start with Plus
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Crisp

All-in-one business messaging platform with live chat

View all Crisp plans

Unthread

AI-automated support ticketing inside Slack

View all Unthread plans

Which Should You Choose?

Choose Crisp if:

  • •You need live chat and multi-channel messaging beyond Slack
  • •You want chatbot automation and a knowledge base
  • •Your customers contact you through web chat or email

Choose Unthread if:

  • •Your support team works entirely inside Slack
  • •You need Slack threads converted to managed tickets
  • •Your customers reach you through Slack Connect channels

Unthread is a Slack-native support tool. Crisp is a general messaging platform with live chat and chatbots. If your support workflow is Slack-based, Unthread is a natural fit. If your customers contact you through a chat widget or email, Crisp handles those channels better. Teams rarely face both options simultaneously - the choice usually reflects how your customers reach you.

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Frequently Asked Questions: Crisp vs Unthread

How many pricing plans does Crisp have vs Unthread?
Crisp offers 4 pricing plans, while Unthread offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Crisp or Unthread offer a free plan?
Crisp offers a free plan, while Unthread does not. If budget is a concern, Crisp lets you get started at no cost.
What is the most popular Crisp plan?
The Plus plan is Crisp's most popular tier, priced at $295/mo.
What is the most popular Unthread plan?
The Pro plan is Unthread's most popular tier, priced at Custom pricing. Key features include Everything in Basic, Customer portal, Knowledgebase sync.
Does Crisp or Unthread offer custom enterprise pricing?
Unthread offers a custom-priced enterprise tier for larger teams. Crisp lists all its pricing publicly.
How do Crisp and Unthread compare for Customer Support?
Both Crisp and Unthread are Customer Support tools. Crisp offers 4 plans starting at $45/mo, while Unthread offers 3 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Crisp Official Pricing- Vendor pricing page
  2. Unthread Official Pricing- Vendor pricing page

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