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Crisp vs Zoho Desk: Pricing Comparison 2026

Side-by-side pricing comparison of Crisp and Zoho Desk. See all plans, features, and costs at a glance.

Bottom line: Both Crisp and Zoho Desk offer free plans. Crisp has 4 pricing tiers while Zoho Desk has 5.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Crisp freeTry Zoho Desk freeAffiliatePrice updated 11d agoUpdated this month
Best Value

Zoho Desk - Zoho Desk for structured help desk workflows; Crisp for lightweight messaging-first teams.

Crisp vs Zoho Desk: Quick Pricing Facts

FeatureCrispZoho Desk
Starting PriceCustom pricing$7/mo
Number of Plans45
Free TierYesYes
Pricing Modelflatper-seat
Annual DiscountN/AN/A

Crisp and Zoho Desk are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 9 pricing plans with 39 features compared, so the best choice comes down to which features match your needs.

Both tools offer free plans, making them accessible for teams on a budget. Crisp uses flat pricing while Zoho Desk uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Crisp
Zoho Desk
Zoho Desk
Try freeAffiliate
Tier 1
Free
$0/monthCheapest
Start with Free
Free
$0/monthCheapest
Includes
  • Gestion des tickets facilitée par e-mail
  • 3 licences utilisateur
Start with Free
Tier 2
Mini
Custom pricing
Start with Mini
Express
$7/monthCheapest
$7 / year
Includes
  • Messagerie électronique
  • Réseaux sociaux
  • Formulaires Web
  • Attribution directe
  • Workflows
  • Domaine personnalisé
  • Remontées multi-niveaux
  • Calendrier et historique des tickets
  • Gestion des contacts
Start with Express
Tier 3
Essentials
Custom pricing
Start with Essentials
Standard
$14/monthCheapest
$14 / year
Includes
  • Messagerie professionnelle
  • Messagerie instantanée
  • Forum communautaire
  • IA générative
  • Modes de travail
  • Base de connaissances
  • Widget de libre-service ASAP
  • Niveaux de satisfaction client
  • Rapports et tableaux de bord personnalisés
Start with Standard
Tier 4
PlusPopular
Custom pricing
Start with Plus
ProfessionalPopular
$23/monthCheapest
$23 / year
Includes
  • Téléphonie
  • Blueprints
  • Multiservice
  • Attribution de tickets circulaire
  • Champs de recherche personnalisés
  • Centre d'assistance multilingue
  • Génération de tickets parent-enfant
  • Actions personnalisées
  • Webhooks
Start with Professional
Tier 5
-
Enterprise
$40/monthCheapest
$40 / year
Includes
  • Agents IA
  • Robot de réponse
  • Zia, assistante IA
  • Tchat en direct (Zoho SalesIQ)
  • Conversations guidées
  • Attribution basée sur les compétences
  • IVR multiniveau
  • Centre d'assistance multimarque
  • Modules personnalisés
  • Sandbox
Start with Enterprise

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Crisp

All-in-one business messaging platform with live chat

View all Crisp plans

Zoho Desk

Context-aware helpdesk software from Zoho

View all Zoho Desk plans
Our Pick

Zoho Desk

Zoho Desk for structured help desk workflows; Crisp for lightweight messaging-first teams.

Based on pricing data only. Review the full comparison below for your specific needs.

Try Zoho Desk freeFree plan available

Which Should You Choose?

Choose Crisp if:

  • •You want live chat as a primary channel with affordable pricing
  • •You need a chatbot builder and knowledge base without per-agent fees at scale
  • •Your team is small and prefers Crisp's simpler interface

Choose Zoho Desk if:

  • •You need a mature help desk with advanced automation and SLA tools
  • •You want Zoho ecosystem integrations built in
  • •Your team handles high volumes requiring structured ticket management

Zoho Desk is a full-featured help desk starting at $20/agent/month with strong automation and Zoho ecosystem integration. Crisp is a messaging-first platform starting free. Zoho Desk is better for structured support operations with SLA requirements. Crisp is better for teams that want affordable live chat and chatbots. If you're in the Zoho ecosystem, Zoho Desk is the natural choice.

Try Zoho Desk freeFree plan available
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Frequently Asked Questions: Crisp vs Zoho Desk

How many pricing plans does Crisp have vs Zoho Desk?
Crisp offers 4 pricing plans, while Zoho Desk offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Crisp or Zoho Desk offer a free plan?
Yes, both Crisp and Zoho Desk offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Crisp or Zoho Desk?
Both Crisp and Zoho Desk offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Crisp plan?
The Plus plan is Crisp's most popular tier, priced at Custom pricing.
What is the most popular Zoho Desk plan?
The Professional plan is Zoho Desk's most popular tier, priced at $23/mo. Key features include Téléphonie, Blueprints, Multiservice.
Does Crisp or Zoho Desk offer custom enterprise pricing?
Crisp offers a custom-priced enterprise tier for larger teams. Zoho Desk lists all its pricing publicly.
What pricing models do Crisp and Zoho Desk use?
Crisp uses a flat pricing model, while Zoho Desk uses per-seat pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Crisp Official Pricing- Vendor pricing page
  2. Zoho Desk Official Pricing- Vendor pricing page

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