Chatwoot vs Crisp: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Crisp. See all plans, features, and costs at a glance.
Bottom line: Both Chatwoot and Crisp offer free plans. Chatwoot has 4 pricing tiers while Crisp has 4.
Last updated: June 22, 2026
Chatwoot vs Crisp: Quick Pricing Facts
| Feature | Chatwoot | Crisp |
|---|---|---|
| Starting Price | $19/mo | Custom pricing |
| Number of Plans | 4 | 4 |
| Free Tier | Yes | Yes |
| Pricing Model | open-source | flat |
| Annual Discount | N/A | N/A |
Chatwoot and Crisp are both priced at $19/mo, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 23 features compared, so the best choice comes down to which features match your needs.
Both tools offer free plans, making them accessible for teams on a budget. Chatwoot uses open-source pricing while Crisp uses flat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try free |  Crisp Try free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest | |
| Tier 2 | Startups $19/monthCheapest Includes
| Mini Custom pricing |
| Tier 3 | Business $39/monthCheapest Includes
| Essentials Custom pricing |
| Tier 4 | Enterprise $99/monthCheapest Includes
| PlusPopular Custom pricing |
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Which Should You Choose?
Choose Chatwoot if:
- •You want a fully open-source customer support platform that you can self-host at zero software cost
- •Self-hosting gives you complete data ownership and control over your support infrastructure
- •Chatwoot's community edition includes unlimited agents, channels, and conversations for free
- •Your organization needs transparent, auditable code for compliance or security requirements
Choose Crisp if:
- •You want a polished, all-in-one customer messaging platform with CRM and marketing automation
- •Crisp's co-browsing feature lets agents see and interact with a customer's browser in real-time
- •Your team needs a knowledge base, chatbot builder, and CRM alongside live chat without separate tools
- •Crisp Pro at $25/month per workspace (4 operators) offers affordable all-in-one customer communication
Chatwoot and Crisp are both modern customer messaging platforms that challenge enterprise incumbents with affordable, feature-rich alternatives. Chatwoot is open-source: Community Edition free to self-host. Cloud-hosted from $19/agent/month. Unlimited agents and conversations on self-hosted. Crisp is a proprietary platform: Free for 2 operators. Pro at $25/month per workspace (4 operators). Unlimited at $95/month per workspace (20 operators). Live chat, knowledge base, chatbot, CRM, and co-browsing. Chatwoot's advantage: open-source and cost. Self-hosting Chatwoot is genuinely free for unlimited agents. For organizations with technical capability to host and maintain the platform, the total cost of ownership can be zero. The code is transparent and auditable. Crisp's advantage: polish and features. Co-browsing (seeing and interacting with a customer's browser session) is a powerful support feature that Chatwoot does not offer. The CRM, chatbot builder, and knowledge base are tightly integrated. The workspace pricing model means 4 operators for $25/month total - excellent value without self-hosting. For organizations with DevOps capability that want free, self-hosted support, Chatwoot eliminates software costs entirely. For teams that want a managed, polished platform with advanced features like co-browsing and CRM, Crisp delivers at affordable per-workspace pricing.
Frequently Asked Questions: Chatwoot vs Crisp
How many pricing plans does Chatwoot have vs Crisp?
Does Chatwoot or Crisp offer a free plan?
What is the most popular Crisp plan?
Does Chatwoot or Crisp offer custom enterprise pricing?
What pricing models do Chatwoot and Crisp use?
How do Chatwoot and Crisp compare for Customer Support?
Sources
- Chatwoot Official Pricing- Vendor pricing page
- Crisp Official Pricing- Vendor pricing page
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