Dixa vs Groove: Pricing Comparison 2026
Side-by-side pricing comparison of Dixa and Groove. See all plans, features, and costs at a glance.
Bottom line: Groove starts at $0.5/mo, making it $89/mo cheaper than Dixa ($89/mo). Groove offers a free plan.
Last updated: August 24, 2026
Groove - Groove for small teams; Dixa for complex omnichannel operations.
Dixa vs Groove: Quick Pricing Facts
| Feature | Dixa | Groove |
|---|---|---|
| Starting Price | $89/mo | $0.5/mo |
| Number of Plans | 3 | 3 |
| Free Tier | No | Yes |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Groove is the more affordable option, starting at $0.5/mo compared to Dixa's $89/mo. Both are Customer Support tools with 6 combined pricing plans and 46 features compared. At comparable tiers, the monthly price difference is $138.5.
Groove stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Dixa Try free |  Groove Try free |
|---|---|---|
| Tier 1 | Growth $89/month Includes
| Fully Featured Support Platform $0/monthCheapest Includes
|
| Tier 2 | UltimatePopular $139/month Includes
| AI-First SupportPopular $1/monthCheapest Includes
|
| Tier 3 | Prime $179/monthCheapest Includes
| Enterprise Custom pricing Includes
|
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Groove
Groove for small teams; Dixa for complex omnichannel operations.
Based on pricing data only. Review the full comparison below for your specific needs.
Try Groove freeFree plan availableWhich Should You Choose?
Choose Dixa if:
- •You need advanced omnichannel routing and SLA management
- •You want real-time analytics and workforce management
- •Your support team handles high volumes across multiple channels
Choose Groove if:
- •You need a simple, affordable shared inbox for a small team
- •You want clean email support without complexity
- •Your team is small and doesn't need sophisticated routing
Groove is a simple help desk starting at $16/agent/month for small teams. Dixa is an enterprise omnichannel platform starting at $39/agent/month. Groove wins on simplicity and cost. Dixa wins on routing sophistication and omnichannel capabilities. For a team of 3-10 agents, Groove is usually sufficient. For larger operations with routing complexity, Dixa is purpose-built.
Frequently Asked Questions: Dixa vs Groove
Which is cheaper, Dixa or Groove?
How many pricing plans does Dixa have vs Groove?
Does Dixa or Groove offer a free plan?
What is the most popular Dixa plan?
What is the most popular Groove plan?
Does Dixa or Groove offer custom enterprise pricing?
How do Dixa and Groove compare for Customer Support?
Sources
- Dixa Official Pricing- Vendor pricing page
- Groove Official Pricing- Vendor pricing page
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