Dixa vs Groove: Pricing Comparison 2026
Side-by-side pricing comparison of Dixa and Groove. See all plans, features, and costs at a glance.
Bottom line: Dixa starts at Custom pricing and Groove starts at $0.5/mo. Compare all 6 pricing tiers side by side.
Last updated: July 6, 2026
Groove - Groove for small teams; Dixa for complex omnichannel operations.
Dixa vs Groove: Quick Pricing Facts
| Feature | Dixa | Groove |
|---|---|---|
| Starting Price | Custom pricing | $0.5/mo |
| Number of Plans | 3 | 3 |
| Free Tier | No | Yes |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Dixa and Groove are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 6 pricing plans with 18 features compared, so the best choice comes down to which features match your needs.
Groove stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Dixa Try free |  Groove Try free |
|---|---|---|
| Tier 1 | Growth Custom pricing | Fully Featured Support Platform $0/monthCheapest Includes
|
| Tier 2 | Ultimate Custom pricing | AI-First SupportPopular $1/monthCheapest Includes
|
| Tier 3 | Prime Custom pricing | Enterprise Custom pricing Includes
|
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Groove
Groove for small teams; Dixa for complex omnichannel operations.
Based on pricing data only. Review the full comparison below for your specific needs.
Try Groove freeFree plan availableWhich Should You Choose?
Choose Dixa if:
- •You need advanced omnichannel routing and SLA management
- •You want real-time analytics and workforce management
- •Your support team handles high volumes across multiple channels
Choose Groove if:
- •You need a simple, affordable shared inbox for a small team
- •You want clean email support without complexity
- •Your team is small and doesn't need sophisticated routing
Groove is a simple help desk starting at $16/agent/month for small teams. Dixa is an enterprise omnichannel platform starting at $39/agent/month. Groove wins on simplicity and cost. Dixa wins on routing sophistication and omnichannel capabilities. For a team of 3-10 agents, Groove is usually sufficient. For larger operations with routing complexity, Dixa is purpose-built.
Frequently Asked Questions: Dixa vs Groove
How many pricing plans does Dixa have vs Groove?
Does Dixa or Groove offer a free plan?
What is the most popular Groove plan?
Does Dixa or Groove offer custom enterprise pricing?
How do Dixa and Groove compare for Customer Support?
Sources
- Dixa Official Pricing- Vendor pricing page
- Groove Official Pricing- Vendor pricing page
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