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Customer Support

Crisp vs Groove: Pricing Comparison 2026

Side-by-side pricing comparison of Crisp and Groove. See all plans, features, and costs at a glance.

Bottom line: Both Crisp and Groove offer free plans. Crisp has 4 pricing tiers while Groove has 3.

Last updated: June 4, 2026

Data compiled by Arthur Jacquemin
Updated June 4, 2026
Try Crisp freeTry Groove freePrice updated todayPrice updated today

Crisp vs Groove: Quick Pricing Facts

FeatureCrispGroove
Starting PriceCustom pricing$0.5/mo
Number of Plans43
Free TierYesYes
Pricing Modelfreemiumper-seat
Annual DiscountN/AN/A

Crisp and Groove are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 18 features compared, so the best choice comes down to which features match your needs.

Both tools offer free plans, making them accessible for teams on a budget. Crisp uses freemium pricing while Groove uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Crisp
Groove
Groove
Try free
Tier 1
Free
$0/monthCheapest
Start with Free
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Start with Fully Featured Support Platform
Tier 2
Mini
Custom pricing
Start with Mini
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Start with AI-First Support
Tier 3
Essentials
Custom pricing
Start with Essentials
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Start with Enterprise
Tier 4
PlusPopular
Custom pricing
Start with Plus
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Crisp

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Simple helpdesk software for small businesses

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Frequently Asked Questions: Crisp vs Groove

How many pricing plans does Crisp have vs Groove?
Crisp offers 4 pricing plans, while Groove offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Crisp or Groove offer a free plan?
Yes, both Crisp and Groove offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
What is the most popular Crisp plan?
The Plus plan is Crisp's most popular tier, priced at Custom pricing.
What is the most popular Groove plan?
The AI-First Support plan is Groove's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
Does Crisp or Groove offer custom enterprise pricing?
Yes, both Crisp and Groove offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Crisp and Groove use?
Crisp uses a freemium pricing model, while Groove uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Crisp and Groove compare for Customer Support?
Both Crisp and Groove are Customer Support tools. Crisp offers 4 plans starting at Custom pricing, while Groove offers 3 plans starting at $0.5/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Crisp Official Pricing- Vendor pricing page
  2. Groove Official Pricing- Vendor pricing page

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