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Customer Support

Crisp vs Groove: Pricing Comparison 2026

Side-by-side pricing comparison of Crisp and Groove. See all plans, features, and costs at a glance.

Bottom line: Groove starts at $0.5/mo, making it $45/mo cheaper than Crisp ($45/mo). Crisp offers a free plan.

Last updated: July 20, 2026

Data compiled by Arthur Jacquemin
Updated July 20, 2026
Try Crisp freeTry Groove freePrice updated todayUpdated this month
Best Value

Groove - Groove offers a free plan, starts at $44.5/mo lower ($0.5/mo vs $45/mo).

Crisp vs Groove: Quick Pricing Facts

FeatureCrispGroove
Starting Price$45/mo$0.5/mo
Number of Plans43
Free TierYesYes
Pricing Modelfreemiumper-seat
Annual DiscountN/AN/A

Groove is the more affordable option, starting at $0.5/mo compared to Crisp's $45/mo. Both are Customer Support tools with 7 combined pricing plans and 18 features compared.

Both tools offer free plans, making them accessible for teams on a budget. Crisp uses freemium pricing while Groove uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Crisp
Groove
Groove
Try free
Tier 1
Free
$0/monthCheapest
Start with Free
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Start with Fully Featured Support Platform
Tier 2
Mini
$45/month
Start with Mini
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Start with AI-First Support
Tier 3
Essentials
$95/monthCheapest
Start with Essentials
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Start with Enterprise
Tier 4
Plus
$295/monthCheapest
Start with Plus
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Crisp

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Simple helpdesk software for small businesses

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Frequently Asked Questions: Crisp vs Groove

Which is cheaper, Crisp or Groove?
As of July 2026, Groove starts at a lower price point. Crisp starts at $45/mo while Groove starts at $0.5/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Crisp have vs Groove?
Crisp offers 4 pricing plans, while Groove offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Crisp or Groove offer a free plan?
Yes, both Crisp and Groove offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
What is the most popular Groove plan?
The AI-First Support plan is Groove's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
Does Crisp or Groove offer custom enterprise pricing?
Groove offers a custom-priced enterprise tier for larger teams. Crisp lists all its pricing publicly.
What pricing models do Crisp and Groove use?
Crisp uses a freemium pricing model, while Groove uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Crisp and Groove compare for Customer Support?
Both Crisp and Groove are Customer Support tools. Crisp offers 4 plans starting at $45/mo, while Groove offers 3 plans starting at $0.5/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Crisp Official Pricing- Vendor pricing page
  2. Groove Official Pricing- Vendor pricing page

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