Skip to main content
CompareTiers
Auto-generated comparison. Editorial verdict in progress.
Customer Support

Drift vs Intercom: Pricing Comparison 2026

Side-by-side pricing comparison of Drift and Intercom. See all plans, features, and costs at a glance.

Bottom line: Intercom starts at $29/mo, making it $21/mo cheaper than Drift ($50/mo). Drift offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Drift freeTry Intercom freePrice updated 14d agoPrice updated 14d ago
Best Value

Drift - Drift offers a free plan, offers 4 tiers vs 3.

Drift vs Intercom: Quick Pricing Facts

FeatureDriftIntercom
Starting Price$50/mo$29/mo
Number of Plans43
Free TierYesNo
Pricing Modelflatper-seat
Annual DiscountN/AN/A

Intercom is the more affordable option, starting at $29/mo compared to Drift's $50/mo. Both are Customer Support tools with 7 combined pricing plans and 29 features compared.

Drift stands out with a free plan for getting started. Drift uses flat pricing while Intercom uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Drift
Intercom
Intercom
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Basic features
  • Limited integrations
Start with Free
Essential
$29/month
$2 / year
Includes
  • Fin AI Agent
  • Messenger
  • Shared Inbox and Ticketing system
  • Pre-built reports
  • Public Help Center
Start with Essential
Tier 2
ProPopular
$50/monthCheapest
$600 / year
Includes
  • Advanced features
  • Unlimited integrations
  • Priority support
Start with Pro
Advanced
$85/month
$7 / year
Includes
  • Fin AI Agent
  • Multiple team Inboxes
  • Workflows automation builder
  • Round robin assignment
  • Private and multilingual Help Center
  • Includes 20 free Lite seats
Start with Advanced
Tier 3
Business
$100/monthCheapest
$1200 / year
Includes
  • All Pro features
  • Custom reporting
  • Dedicated account manager
Start with Business
Expert
$132/month
$11 / year
Includes
  • Fin AI Agent
  • Collaboration, security, and multibrand features
  • SSO & identity management
  • HIPAA support
  • Service level agreements (SLAs)
  • Multibrand Messenger / Help Center
  • Includes 50 free Lite seats
Start with Expert
Tier 4
Enterprise
Custom pricing
Includes
  • All Business features
  • Custom solutions
  • 24/7 support
Start with Enterprise
-

← Swipe to compare plans →

Ready to get started? Try either tool free — no credit card required.

Try Drift freeFree plan availableTry Intercom freeFrom $29/mo
Find the best deal for your team
Answer 2 quick questions and we'll help you choose the right plan

Drift

Conversational marketing and sales platform

View all Drift plans

Intercom

AI-powered customer messaging and support platform

View all Intercom plans

What Reviewers Say

Frequently Asked Questions: Drift vs Intercom

Which is cheaper, Drift or Intercom?
As of July 2026, Intercom starts at a lower price point. Drift starts at $50/mo while Intercom starts at $29/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Drift have vs Intercom?
Drift offers 4 pricing plans, while Intercom offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Drift or Intercom offer a free plan?
Drift offers a free plan, while Intercom does not. If budget is a concern, Drift lets you get started at no cost.
Can I save money by paying annually for Drift or Intercom?
Both Drift and Intercom offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Drift plan?
The Pro plan is Drift's most popular tier, priced at $50/mo. Key features include Advanced features, Unlimited integrations, Priority support.
Does Drift or Intercom offer custom enterprise pricing?
Drift offers a custom-priced enterprise tier for larger teams. Intercom lists all its pricing publicly.
What pricing models do Drift and Intercom use?
Drift uses a flat pricing model, while Intercom uses per-seat pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Drift Official Pricing- Vendor pricing page
  2. Intercom Official Pricing- Vendor pricing page

Related Articles

Best Customer Support for Agencies (2026)

Compare customer support pricing for agencies: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 10-50 people.

Best Customer Support for Enterprise (2026)

Compare customer support pricing for enterprise: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 100+ people.

Best Customer Support for Small Teams (2026)

Compare customer support pricing for small teams: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 2-10 people.

Track Price Changes

Get notified when pricing changes for these tools.

See all Drift alternativesSee all Intercom alternativesCustomer SupportCompare more tools