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Customer Support

Crisp vs Intercom: Pricing Comparison 2026

Side-by-side pricing comparison of Crisp and Intercom. See all plans, features, and costs at a glance.

Bottom line: Crisp starts at Custom pricing and Intercom starts at $29/mo. Compare all 7 pricing tiers side by side.

Last updated: June 4, 2026

Data compiled by Arthur Jacquemin
Updated June 4, 2026
Try Crisp freeTry Intercom freeAffiliatePrice updated todayPrice updated 9d ago
Best Value

Crisp - Crisp offers a free plan, offers 4 tiers vs 3.

Crisp vs Intercom: Quick Pricing Facts

FeatureCrispIntercom
Starting PriceCustom pricing$29/mo
Number of Plans43
Free TierYesNo
Pricing Modelfreemiumper-seat
Annual DiscountN/AN/A

Crisp and Intercom are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 18 features compared, so the best choice comes down to which features match your needs.

Crisp stands out with a free plan for getting started. Crisp uses freemium pricing while Intercom uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Crisp
Intercom
Intercom
Try freeAffiliate
Tier 1
Free
$0/monthCheapest
Start with Free
Essential
$29/month
$2 / year
Includes
  • Fin AI Agent
  • Messenger
  • Shared Inbox and Ticketing system
  • Pre-built reports
  • Public Help Center
Start with Essential
Tier 2
Mini
Custom pricing
Start with Mini
Advanced
$85/monthCheapest
$7 / year
Includes
  • Fin AI Agent
  • Multiple team Inboxes
  • Workflows automation builder
  • Round robin assignment
  • Private and multilingual Help Center
  • Includes 20 free Lite seats
Start with Advanced
Tier 3
Essentials
Custom pricing
Start with Essentials
Expert
$132/monthCheapest
$11 / year
Includes
  • Fin AI Agent
  • Collaboration, security, and multibrand features
  • SSO & identity management
  • HIPAA support
  • Service level agreements (SLAs)
  • Multibrand Messenger / Help Center
  • Includes 50 free Lite seats
Start with Expert
Tier 4
PlusPopular
Custom pricing
Start with Plus
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Crisp

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AI-powered customer messaging and support platform

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What Reviewers Say

Frequently Asked Questions: Crisp vs Intercom

How many pricing plans does Crisp have vs Intercom?
Crisp offers 4 pricing plans, while Intercom offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Crisp or Intercom offer a free plan?
Crisp offers a free plan, while Intercom does not. If budget is a concern, Crisp lets you get started at no cost.
Can I save money by paying annually for Crisp or Intercom?
Both Crisp and Intercom offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Crisp plan?
The Plus plan is Crisp's most popular tier, priced at Custom pricing.
Does Crisp or Intercom offer custom enterprise pricing?
Crisp offers a custom-priced enterprise tier for larger teams. Intercom lists all its pricing publicly.
What pricing models do Crisp and Intercom use?
Crisp uses a freemium pricing model, while Intercom uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Crisp and Intercom compare for Customer Support?
Both Crisp and Intercom are Customer Support tools. Crisp offers 4 plans starting at Custom pricing, while Intercom offers 3 plans starting at $29/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Crisp Official Pricing- Vendor pricing page
  2. Intercom Official Pricing- Vendor pricing page

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