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Customer Support

Groove vs Missive: Pricing Comparison 2026

Side-by-side pricing comparison of Groove and Missive. See all plans, features, and costs at a glance.

Bottom line: Groove starts at $0.5/mo, making it $14/mo cheaper than Missive ($14/mo). Groove offers a free plan.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Groove freeTry Missive freePrice updated 5d ago
Best Value

Groove - Groove offers a free plan, starts at $13.5/mo lower ($0.5/mo vs $14/mo).

Groove vs Missive: Quick Pricing Facts

FeatureGrooveMissive
Starting Price$0.5/mo$14/mo
Number of Plans34
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Groove is the more affordable option, starting at $0.5/mo compared to Missive's $14/mo. Both are Customer Support tools with 7 combined pricing plans and 42 features compared.

Groove stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Groove
Groove
Try free
Missive
Missive
Try free
Tier 1
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Start with Fully Featured Support Platform
Starter
$14/month
Includes
  • Billed yearly
  • Billed monthly
  • Email, SMS, social accounts
  • Team spaces and inboxes
  • Conversations and tasks
  • SOC 2 Type II compliance
Start with Starter
Tier 2
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Start with AI-First Support
Productive
$24/month
Includes
  • Billed yearly
  • Billed monthly
  • Everything in
  • plus
  • Up to 50 users
  • Integrations with external tools
  • Rules & automations
  • Basic analytics & reporting
  • API access
Start with Productive
Tier 3
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Start with Enterprise
Business
$36/monthCheapest
Includes
  • Billed yearly
  • Billed monthly
  • Everything in
  • plus
  • SAML SSO
  • IP restriction
  • Advanced analytics & reporting
  • Personalized team onboarding
  • Personalized team onboarding
Start with Business
Tier 4
-
Still have more questions?
Custom pricing
Start with Still have more questions?

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Ready to get started? Try either tool free — no credit card required.

Try Groove freeFree plan availableTry Missive freeFrom $14/mo
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Groove

Simple helpdesk software for small businesses

View all Groove plans

Missive

Team inbox and chat app for collaborative email

View all Missive plans

Frequently Asked Questions: Groove vs Missive

Which is cheaper, Groove or Missive?
As of August 2026, Groove starts at a lower price point. Groove starts at $0.5/mo while Missive starts at $14/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Groove have vs Missive?
Groove offers 3 pricing plans, while Missive offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Groove or Missive offer a free plan?
Groove offers a free plan, while Missive does not. If budget is a concern, Groove lets you get started at no cost.
What is the most popular Groove plan?
The AI-First Support plan is Groove's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
Does Groove or Missive offer custom enterprise pricing?
Yes, both Groove and Missive offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
How do Groove and Missive compare for Customer Support?
Both Groove and Missive are Customer Support tools. Groove offers 3 plans starting at $0.5/mo, while Missive offers 4 plans starting at $14/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Groove Official Pricing- Vendor pricing page
  2. Missive Official Pricing- Vendor pricing page

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