Chatwoot vs Groove: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Groove. See all plans, features, and costs at a glance.
Bottom line: Chatwoot starts at $19/mo and Groove starts at Custom pricing. Compare all 5 pricing tiers side by side.
Last updated: March 16, 2026
Chatwoot vs Groove: Quick Pricing Facts
| Feature | Chatwoot | Groove |
|---|---|---|
| Starting Price | $19/mo | Custom pricing |
| Number of Plans | 4 | 1 |
| Free Tier | Yes | No |
| Pricing Model | open-source | per-seat |
| Annual Discount | N/A | N/A |
Chatwoot and Groove are both priced at $19/mo, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 23 features compared, so the best choice comes down to which features match your needs.
Chatwoot stands out with a free plan for getting started. Chatwoot uses open-source pricing while Groove uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try it free |  Groove Try it free |
|---|---|---|
| Tier 1 | 2,000 growing businesses have already made the switch. Custom pricing | |
| Tier 2 | Startups $19/monthCheapest Includes
| — |
| Tier 3 | Business $39/monthCheapest Includes
| — |
| Tier 4 | Enterprise $99/monthCheapest Includes
| — |
Swipe to compare plans →
Chatwoot
Chatwoot offers a free plan, offers 4 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Chatwoot
Try Chatwoot freeWhich Should You Choose?
Choose Chatwoot if:
- •You need a free plan with Conversations, 500/month—Chatwoot offers no-cost access with no credit card required
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Chatwoot offers 23 additional features across its plans
Choose Groove if:
- •Your team needs custom enterprise pricing—Groove offers negotiated terms for large deployments
- •You prioritize Groove's user experience and interface over price (both tools are similarly priced)
- •You want Groove's approach to incremental feature unlocking across its 1 pricing tier
Chatwoot offers a free plan [1], eliminating the cost barrier for evaluation, while Groove requires paid subscription from the start. This gives Chatwoot a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Chatwoot's free tier, upgrading to a paid plan at approximately $19/mo provides substantial additional functionality. Compare this pricing path against Groove's tiering starting at Custom pricing to assess total cost of ownership over 12 months. Chatwoot's 4 tiers provide flexibility at different budgets, while Groove's 1 tier structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Chatwoot is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Chatwoot vs Groove
How many pricing plans does Chatwoot have vs Groove?
Does Chatwoot or Groove offer a free plan?
Does Chatwoot or Groove offer custom enterprise pricing?
What pricing models do Chatwoot and Groove use?
How do Chatwoot and Groove compare for Customer Support?
Sources
- Chatwoot Official Pricing— Vendor pricing page
- Groove Official Pricing— Vendor pricing page
Related Articles
Track Price Changes
Get notified when pricing changes for these tools.