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Customer Support

Help Scout vs HelpCrunch: Pricing Comparison 2026

Side-by-side pricing comparison of Help Scout and HelpCrunch. See all plans, features, and costs at a glance.

Bottom line: Help Scout starts at $25/mo and HelpCrunch starts at Custom pricing. Compare all 5 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Help Scout freeTry HelpCrunch freePrice updated 11d agoPrice updated 11d ago
Best Value

Help Scout - Help Scout offers 3 tiers vs 2.

Help Scout vs HelpCrunch: Quick Pricing Facts

FeatureHelp ScoutHelpCrunch
Starting Price$25/moCustom pricing
Number of Plans32
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Help Scout and HelpCrunch are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 24 features compared, so the best choice comes down to which features match your needs.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Help Scout
Help Scout
Try free
HelpCrunch
HelpCrunch
Try free
Tier 1
Standard
$25/monthCheapest
Includes
  • Multiple Inboxes
  • Live chat, Instagram, & Messenger
  • Multiple knowledge bases
  • One basic SLA policy
  • Basic workflows
  • Unlimited tags and saved replies
  • AI Inbox assistant
  • WhatsApp messaging
AI conversations
Custom pricing
Tier 2
PlusPopular
$45/monthCheapest
Includes
  • Advanced workflows
  • Two advanced SLA policies
  • Unlimited AI Drafts
  • Round robin routing
  • Salesforce, Jira, and HubSpot
  • Internal teams
  • Group conversations by company
AI data sources
Custom pricing
Tier 3
Pro
$75/monthCheapest
Includes
  • Unlimited workflows
  • Unlimited SLA policies
  • Multiple routing types
  • SSO/SAML
  • HIPAA compliance
  • Up to 50 light users
  • Dedicated onboarding specialist
  • Strategic account manager
  • Preferred pricing on Aircall
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Help Scout

Customer support platform with shared inbox and knowledge base

View all Help Scout plans

HelpCrunch

Customer communication platform with chat, email, and popups

View all HelpCrunch plans

Frequently Asked Questions: Help Scout vs HelpCrunch

How many pricing plans does Help Scout have vs HelpCrunch?
Help Scout offers 3 pricing plans, while HelpCrunch offers 2 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Help Scout plan?
The Plus plan is Help Scout's most popular tier, priced at $45/mo. Key features include Advanced workflows, Two advanced SLA policies, Unlimited AI Drafts.
Does Help Scout or HelpCrunch offer custom enterprise pricing?
HelpCrunch offers a custom-priced enterprise tier for larger teams. Help Scout lists all its pricing publicly.
How do Help Scout and HelpCrunch compare for Customer Support?
Both Help Scout and HelpCrunch are Customer Support tools. Help Scout offers 3 plans starting at $25/mo, while HelpCrunch offers 2 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Help Scout Official Pricing- Vendor pricing page
  2. HelpCrunch Official Pricing- Vendor pricing page

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