Help Scout vs Missive: Pricing Comparison 2026
Side-by-side pricing comparison of Help Scout and Missive. See all plans, features, and costs at a glance.
Bottom line: Missive starts at $14/mo, making it $11/mo cheaper than Help Scout ($25/mo). Help Scout offers a free plan.
Last updated: March 16, 2026
Help Scout vs Missive: Quick Pricing Facts
| Feature | Help Scout | Missive |
|---|---|---|
| Starting Price | $25/mo | $14/mo |
| Number of Plans | 4 | 3 |
| Free Tier | Yes | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Missive is the more affordable option, starting at $14/mo compared to Help Scout's $25/mo. Both are Customer Support tools with 7 combined pricing plans and 49 features compared.
Help Scout stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Help Scout Try it free |  Missive Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| Starter $14/month Includes
|
| Tier 2 | Standard $25/month Includes
| Productive $24/monthCheapest Includes
|
| Tier 3 | PlusPopular $45/month Includes
| Business $36/monthCheapest Includes
|
| Tier 4 | Pro $75/monthCheapest Includes
| — |
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Help Scout
Help Scout offers a free plan, offers 4 tiers vs 3.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Help Scout
Try Help Scout freeWhich Should You Choose?
Choose Help Scout if:
- •You need a free plan with 1 shared email Inbox, 1 public knowledge base—Help Scout offers no-cost access with no credit card required
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Help Scout offers 1 additional features across its plans
Choose Missive if:
- •You want lower per-user costs—Missive starts at $14/mo, saving $11/mo compared to Help Scout at $25/mo
- •You prefer Missive's per-seat model with its 3-tier structure
- •Missive's feature bundling aligns with how Customer Support teams actually work day-to-day
Help Scout offers a free plan [1], eliminating the cost barrier for evaluation, while Missive requires paid subscription from the start. This gives Help Scout a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Help Scout's free tier, upgrading to a paid plan at approximately $45/mo provides substantial additional functionality. Compare this pricing path against Missive's tiering starting at $14/mo to assess total cost of ownership over 12 months. Help Scout's 4 tiers provide flexibility at different budgets, while Missive's 3 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Help Scout is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Help Scout vs Missive
Which is cheaper, Help Scout or Missive?
How many pricing plans does Help Scout have vs Missive?
Does Help Scout or Missive offer a free plan?
What is the most popular Help Scout plan?
How do Help Scout and Missive compare for Customer Support?
Sources
- Help Scout Official Pricing— Vendor pricing page
- Missive Official Pricing— Vendor pricing page
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