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Customer Support

Help Scout vs Missive: Pricing Comparison 2026

Side-by-side pricing comparison of Help Scout and Missive. See all plans, features, and costs at a glance.

Bottom line: Missive starts at $14/mo, making it $11/mo cheaper than Help Scout ($25/mo). Neither offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Help Scout freeTry Missive freePrice updated 11d agoPrice updated 11d ago
Best Value

Missive - Missive starts at $11/mo lower ($14/mo vs $25/mo).

Help Scout vs Missive: Quick Pricing Facts

FeatureHelp ScoutMissive
Starting Price$25/mo$14/mo
Number of Plans33
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Missive is the more affordable option, starting at $14/mo compared to Help Scout's $25/mo. Both are Customer Support tools with 6 combined pricing plans and 48 features compared.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Help Scout
Help Scout
Try free
Missive
Missive
Try free
Tier 1
Standard
$25/month
Includes
  • Multiple Inboxes
  • Live chat, Instagram, & Messenger
  • Multiple knowledge bases
  • One basic SLA policy
  • Basic workflows
  • Unlimited tags and saved replies
  • AI Inbox assistant
  • WhatsApp messaging
Start with Standard
Starter
$14/monthCheapest
Includes
  • Billed yearly
  • Billed monthly
  • Email, SMS, social accounts
  • Team spaces and inboxes
  • Conversations and tasks
  • SOC 2 Type II compliance
Start with Starter
Tier 2
PlusPopular
$45/month
Includes
  • Advanced workflows
  • Two advanced SLA policies
  • Unlimited AI Drafts
  • Round robin routing
  • Salesforce, Jira, and HubSpot
  • Internal teams
  • Group conversations by company
Start with Plus
Productive
$24/monthCheapest
Includes
  • Billed yearly
  • Billed monthly
  • Everything in
  • plus
  • Up to 50 users
  • Integrations with external tools
  • Rules & automations
  • Basic analytics & reporting
  • API access
Start with Productive
Tier 3
Pro
$75/month
Includes
  • Unlimited workflows
  • Unlimited SLA policies
  • Multiple routing types
  • SSO/SAML
  • HIPAA compliance
  • Up to 50 light users
  • Dedicated onboarding specialist
  • Strategic account manager
  • Preferred pricing on Aircall
Start with Pro
Business
$36/monthCheapest
Includes
  • Billed yearly
  • Billed monthly
  • Everything in
  • plus
  • SAML SSO
  • IP restriction
  • Advanced analytics & reporting
  • Personalized team onboarding
  • Personalized team onboarding
Start with Business

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Try Help Scout freeFrom $25/moTry Missive freeFrom $14/mo
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Help Scout

Customer support platform with shared inbox and knowledge base

View all Help Scout plans

Missive

Team inbox and chat app for collaborative email

View all Missive plans

Frequently Asked Questions: Help Scout vs Missive

Which is cheaper, Help Scout or Missive?
As of July 2026, Missive starts at a lower price point. Help Scout starts at $25/mo while Missive starts at $14/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Help Scout have vs Missive?
Help Scout offers 3 pricing plans, while Missive offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Help Scout plan?
The Plus plan is Help Scout's most popular tier, priced at $45/mo. Key features include Advanced workflows, Two advanced SLA policies, Unlimited AI Drafts.
How do Help Scout and Missive compare for Customer Support?
Both Help Scout and Missive are Customer Support tools. Help Scout offers 3 plans starting at $25/mo, while Missive offers 3 plans starting at $14/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Help Scout Official Pricing- Vendor pricing page
  2. Missive Official Pricing- Vendor pricing page

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