HelpCrunch vs Helpshift: Pricing Comparison 2026
Side-by-side pricing comparison of HelpCrunch and Helpshift. See all plans, features, and costs at a glance.
Bottom line: HelpCrunch starts at Custom pricing and Helpshift starts at $49/mo. Compare all 7 pricing tiers side by side.
Last updated: March 16, 2026
HelpCrunch vs Helpshift: Quick Pricing Facts
| Feature | HelpCrunch | Helpshift |
|---|---|---|
| Starting Price | Custom pricing | $49/mo |
| Number of Plans | 2 | 5 |
| Free Tier | No | Yes |
| Pricing Model | per-seat | usage-based |
| Annual Discount | N/A | N/A |
HelpCrunch and Helpshift are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 14 features compared, so the best choice comes down to which features match your needs.
Helpshift stands out with a free plan for getting started. HelpCrunch uses per-seat pricing while Helpshift uses usage-based pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  HelpCrunch Try it free |  Helpshift Try it free |
|---|---|---|
| Tier 1 | AI conversations Custom pricing | |
| Tier 2 | AI data sources Custom pricing | Starter $49/monthCheapest $588 / year Includes
|
| Tier 3 | — | ProPopular $99/monthCheapest $1188 / year Includes
|
| Tier 4 | — | Business $199/monthCheapest $2388 / year Includes
|
| Tier 5 | — | Enterprise Custom pricing Includes
|
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Helpshift
Helpshift offers a free plan, offers 5 tiers vs 2.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Helpshift
Try Helpshift freeWhich Should You Choose?
Choose HelpCrunch if:
- •You prioritize HelpCrunch's user experience and interface over price (both tools are similarly priced)
- •You want HelpCrunch's approach to incremental feature unlocking across its 2 pricing tiers
- •HelpCrunch keeps its feature set lean, which means faster onboarding and less complexity
Choose Helpshift if:
- •You need a free plan with Basic support features, Limited user access—Helpshift offers no-cost access with no credit card required
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Helpshift offers 14 additional features across its plans
Helpshift offers a free plan [1], eliminating the cost barrier for evaluation, while HelpCrunch requires paid subscription from the start. This gives Helpshift a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Helpshift's free tier, upgrading to a paid plan at approximately $99/mo provides substantial additional functionality. Compare this pricing path against HelpCrunch's tiering starting at Custom pricing to assess total cost of ownership over 12 months. Helpshift's 5 tiers provide flexibility at different budgets, while HelpCrunch's 2 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Helpshift is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: HelpCrunch vs Helpshift
How many pricing plans does HelpCrunch have vs Helpshift?
Does HelpCrunch or Helpshift offer a free plan?
Can I save money by paying annually for HelpCrunch or Helpshift?
What is the most popular Helpshift plan?
Does HelpCrunch or Helpshift offer custom enterprise pricing?
What pricing models do HelpCrunch and Helpshift use?
How do HelpCrunch and Helpshift compare for Customer Support?
Sources
- HelpCrunch Official Pricing— Vendor pricing page
- Helpshift Official Pricing— Vendor pricing page
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