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Customer Support

Crisp vs Helpshift: Pricing Comparison 2026

Side-by-side pricing comparison of Crisp and Helpshift. See all plans, features, and costs at a glance.

Bottom line: Both Crisp and Helpshift offer free plans. Crisp has 4 pricing tiers while Helpshift has 5.

Last updated: June 4, 2026

Data compiled by Arthur Jacquemin
Updated June 4, 2026
Try Crisp freeTry Helpshift freePrice updated todayPrice updated 9d ago
Best Value

Helpshift - Helpshift offers a free plan, offers 5 tiers vs 4.

Crisp vs Helpshift: Quick Pricing Facts

FeatureCrispHelpshift
Starting PriceCustom pricing$49/mo
Number of Plans45
Free TierYesYes
Pricing Modelfreemiumusage-based
Annual DiscountN/AN/A

Crisp and Helpshift are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 9 pricing plans with 14 features compared, so the best choice comes down to which features match your needs.

Both tools offer free plans, making them accessible for teams on a budget. Crisp uses freemium pricing while Helpshift uses usage-based pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Crisp
Helpshift
Helpshift
Try free
Tier 1
Free
$0/monthCheapest
Start with Free
Free
$0/monthCheapest
Includes
  • Basic support features
  • Limited user access
Start with Free
Tier 2
Mini
Custom pricing
Start with Mini
Starter
$49/monthCheapest
$588 / year
Includes
  • Advanced support features
  • Up to 100 users
  • Email support
Start with Starter
Tier 3
Essentials
Custom pricing
Start with Essentials
ProPopular
$99/monthCheapest
$1188 / year
Includes
  • All Starter features
  • Up to 500 users
  • Priority support
Start with Pro
Tier 4
PlusPopular
Custom pricing
Start with Plus
Business
$199/monthCheapest
$2388 / year
Includes
  • All Pro features
  • Custom integrations
  • Dedicated account manager
Start with Business
Tier 5
-
Enterprise
Custom pricing
Includes
  • All Business features
  • Unlimited users
  • Custom pricing
Start with Enterprise

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Crisp

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Frequently Asked Questions: Crisp vs Helpshift

How many pricing plans does Crisp have vs Helpshift?
Crisp offers 4 pricing plans, while Helpshift offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Crisp or Helpshift offer a free plan?
Yes, both Crisp and Helpshift offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Crisp or Helpshift?
Both Crisp and Helpshift offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Crisp plan?
The Plus plan is Crisp's most popular tier, priced at Custom pricing.
What is the most popular Helpshift plan?
The Pro plan is Helpshift's most popular tier, priced at $99/mo. Key features include All Starter features, Up to 500 users, Priority support.
Does Crisp or Helpshift offer custom enterprise pricing?
Yes, both Crisp and Helpshift offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Crisp and Helpshift use?
Crisp uses a freemium pricing model, while Helpshift uses usage-based pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Crisp Official Pricing- Vendor pricing page
  2. Helpshift Official Pricing- Vendor pricing page

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