Canny vs Helpshift: Pricing Comparison 2026
Side-by-side pricing comparison of Canny and Helpshift. See all plans, features, and costs at a glance.
Bottom line: Helpshift starts at $49/mo, making it $30/mo cheaper than Canny ($79/mo). Canny offers a free plan.
Last updated: July 6, 2026
Canny vs Helpshift: Quick Pricing Facts
| Feature | Canny | Helpshift |
|---|---|---|
| Starting Price | $79/mo | $49/mo |
| Number of Plans | 3 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | flat | usage-based |
| Annual Discount | N/A | N/A |
Helpshift is the more affordable option, starting at $49/mo compared to Canny's $79/mo. Both are Customer Support tools with 8 combined pricing plans and 23 features compared. At comparable tiers, the monthly price difference is $20.
Both tools offer free plans, making them accessible for teams on a budget. Canny uses flat pricing while Helpshift uses usage-based pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Canny Try free |  Helpshift Try free |
|---|---|---|
| Tier 1 | $0 / month $0/monthCheapest Includes
| |
| Tier 2 | $79 / month billed yearlyPopular $79/month Includes
| Starter $49/monthCheapest $588 / year Includes
|
| Tier 3 | Let's talk Custom pricing Includes
| ProPopular $99/monthCheapest $1188 / year Includes
|
| Tier 4 | - | Business $199/monthCheapest $2388 / year Includes
|
| Tier 5 | - | Enterprise Custom pricing Includes
|
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Which Should You Choose?
Choose Canny if:
- •You need a product feedback and feature voting platform
- •You want roadmap management and changelog tools for SaaS products
- •Your primary use case is product feedback from web users
Choose Helpshift if:
- •You need mobile-first customer support for iOS and Android apps
- •You want in-app messaging and support automation for mobile products
- •You need AI-powered support workflows for mobile game or app customers
Helpshift is a mobile customer support platform specialized for in-app support in games and mobile apps. Canny is a product feedback platform for SaaS products. Helpshift pricing is usage-based starting at $150/month. Canny starts at $79/month. These tools serve different contexts - mobile app support vs. SaaS product feedback. The right choice depends on whether your product is mobile-first or web-first.
Frequently Asked Questions: Canny vs Helpshift
Which is cheaper, Canny or Helpshift?
How many pricing plans does Canny have vs Helpshift?
Does Canny or Helpshift offer a free plan?
Can I save money by paying annually for Canny or Helpshift?
What is the most popular Canny plan?
What is the most popular Helpshift plan?
Does Canny or Helpshift offer custom enterprise pricing?
Sources
- Canny Official Pricing- Vendor pricing page
- Helpshift Official Pricing- Vendor pricing page
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