Canny vs Helpshift: Pricing Comparison 2026
Side-by-side pricing comparison of Canny and Helpshift. See all plans, features, and costs at a glance.
Bottom line: Canny starts at $19/mo, making it $30/mo cheaper than Helpshift ($49/mo). Canny offers a free plan.
Last updated: March 16, 2026
Canny vs Helpshift: Quick Pricing Facts
| Feature | Canny | Helpshift |
|---|---|---|
| Starting Price | $19/mo | $49/mo |
| Number of Plans | 4 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | flat | usage-based |
| Annual Discount | N/A | N/A |
Canny is the more affordable option, starting at $19/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 9 combined pricing plans and 26 features compared. At comparable tiers, the monthly price difference is $20.
Both tools offer free plans, making them accessible for teams on a budget. Canny uses flat pricing while Helpshift uses usage-based pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Canny Try it free |  Helpshift Try it free |
|---|---|---|
| Tier 1 | $0 / month $0/monthCheapest Includes
| |
| Tier 2 | $19 / month billed yearly $19/monthCheapest Includes
| Starter $49/month $588 / year Includes
|
| Tier 3 | $79 / month billed yearlyPopular $79/monthCheapest Includes
| ProPopular $99/month $1188 / year Includes
|
| Tier 4 | Let's talk Custom pricing Includes
| Business $199/monthCheapest $2388 / year Includes
|
| Tier 5 | — | Enterprise Custom pricing Includes
|
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Helpshift
Helpshift offers a free plan, offers 5 tiers vs 4.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Helpshift
Try Helpshift freeWhich Should You Choose?
Choose Canny if:
- •You want lower per-user costs—Canny starts at $19/mo, saving $30/mo compared to Helpshift at $49/mo
- •You prefer Canny's free tier features—25 tracked users, Unlimited posts
- •Canny's 4-tier flat structure gives clearer cost visibility for budget planning
Choose Helpshift if:
- •You prefer Helpshift's free tier features—Basic support features, Limited user access
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Helpshift offers 2 additional features across its plans
Both Canny and Helpshift offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Canny includes 3 features, while Helpshift includes 2 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. When upgrading to paid tiers, Canny offers better value at approximately $20.00/mo difference for comparable tier levels. Plan accordingly if your team will graduate from the free tier within 12 months. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Canny vs Helpshift
Which is cheaper, Canny or Helpshift?
How many pricing plans does Canny have vs Helpshift?
Does Canny or Helpshift offer a free plan?
Can I save money by paying annually for Canny or Helpshift?
What is the most popular Canny plan?
What is the most popular Helpshift plan?
Does Canny or Helpshift offer custom enterprise pricing?
Sources
- Canny Official Pricing— Vendor pricing page
- Helpshift Official Pricing— Vendor pricing page
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