Helpshift vs Plain: Pricing Comparison 2026
Side-by-side pricing comparison of Helpshift and Plain. See all plans, features, and costs at a glance.
Bottom line: Plain starts at $35/mo, making it $14/mo cheaper than Helpshift ($49/mo). Helpshift offers a free plan.
Last updated: March 16, 2026
Helpshift vs Plain: Quick Pricing Facts
| Feature | Helpshift | Plain |
|---|---|---|
| Starting Price | $49/mo | $35/mo |
| Number of Plans | 5 | 3 |
| Free Tier | Yes | No |
| Pricing Model | usage-based | usage-based |
| Annual Discount | N/A | N/A |
Plain is the more affordable option, starting at $35/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 8 combined pricing plans and 14 features compared.
Helpshift stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Helpshift Try it free |  Plain Try it free |
|---|---|---|
| Tier 1 | Foundation $35/month | |
| Tier 2 | Starter $49/monthCheapest $588 / year Includes
| Horizon $269/month |
| Tier 3 | ProPopular $99/monthCheapest $1188 / year Includes
| Frontier Custom pricing |
| Tier 4 | Business $199/monthCheapest $2388 / year Includes
| — |
| Tier 5 | Enterprise Custom pricing Includes
| — |
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Helpshift
Helpshift offers a free plan, offers 5 tiers vs 3.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Helpshift
Try Helpshift freeWhich Should You Choose?
Choose Helpshift if:
- •You need a free plan with Basic support features, Limited user access—Helpshift offers no-cost access with no credit card required
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Helpshift offers 14 additional features across its plans
Choose Plain if:
- •You want lower per-user costs—Plain starts at $35/mo, saving $14/mo compared to Helpshift at $49/mo
- •You want Plain's approach to incremental feature unlocking across its 3 pricing tiers
- •Plain keeps its feature set lean, which means faster onboarding and less complexity
Helpshift offers a free plan [1], eliminating the cost barrier for evaluation, while Plain requires paid subscription from the start. This gives Helpshift a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Helpshift's free tier, upgrading to a paid plan at approximately $99/mo provides substantial additional functionality. Compare this pricing path against Plain's tiering starting at $35/mo to assess total cost of ownership over 12 months. Helpshift's 5 tiers provide flexibility at different budgets, while Plain's 3 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Helpshift is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Helpshift vs Plain
Which is cheaper, Helpshift or Plain?
How many pricing plans does Helpshift have vs Plain?
Does Helpshift or Plain offer a free plan?
Can I save money by paying annually for Helpshift or Plain?
What is the most popular Helpshift plan?
Does Helpshift or Plain offer custom enterprise pricing?
How do Helpshift and Plain compare for Customer Support?
Sources
- Helpshift Official Pricing— Vendor pricing page
- Plain Official Pricing— Vendor pricing page
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