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Customer Support

Helpshift vs Unthread: Pricing Comparison 2026

Side-by-side pricing comparison of Helpshift and Unthread. See all plans, features, and costs at a glance.

Bottom line: Helpshift starts at $49/mo and Unthread starts at Custom pricing. Compare all 8 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Helpshift freeTry Unthread freePrice updated 13d agoPrice updated 10d ago
Best Value

Helpshift - Helpshift offers a free plan, offers 5 tiers vs 3.

Helpshift vs Unthread: Quick Pricing Facts

FeatureHelpshiftUnthread
Starting Price$49/moCustom pricing
Number of Plans53
Free TierYesNo
Pricing Modelusage-basedflat
Annual DiscountN/AN/A

Helpshift and Unthread are both priced at $49/mo, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 46 features compared, so the best choice comes down to which features match your needs.

Helpshift stands out with a free plan for getting started. Helpshift uses usage-based pricing while Unthread uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Helpshift
Helpshift
Try free
Unthread
Unthread
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Basic support features
  • Limited user access
Start with Free
Basic
Custom pricing
Includes
  • Conversation tracking
  • SLAs and assignments
  • Slack Inbox
  • Slack Broadcasts
  • Basic integrations & API
  • Dedicated Slack support channel
  • Up to 100 conversations/month
  • Standard MSA
Start with Basic
Tier 2
Starter
$49/monthCheapest
$588 / year
Includes
  • Advanced support features
  • Up to 100 users
  • Email support
Start with Starter
ProPopular
Custom pricing
Includes
  • Everything in Basic
  • AI automation builder
  • Self-learning documentation
  • Customer portal
  • Knowledgebase sync
  • Custom analytics dashboards
  • NPS & CSAT surveys
  • CRM integrations
  • Advanced permissioning
  • Bi-directional 3rd party ticket sync
  • Escalations & approval requests
  • Custom status workflows
  • Dedicated solutions engineer
  • Standard MSA
Start with Pro
Tier 3
ProPopular
$99/monthCheapest
$1188 / year
Includes
  • All Starter features
  • Up to 500 users
  • Priority support
Start with Pro
Enterprise
Custom pricing
Includes
  • Custom integrations
  • Single sign-on (SSO)
  • HRIS integration & directory sync
  • HIPAA & BAAs
  • Dedicated hosting
  • Mass email broadcasts
  • Industry-leading SLAs
  • Slack enterprise grid
  • LDAP integration
  • Custom MSA
Start with Enterprise
Tier 4
Business
$199/monthCheapest
$2388 / year
Includes
  • All Pro features
  • Custom integrations
  • Dedicated account manager
Start with Business
-
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Unlimited users
  • Custom pricing
Start with Enterprise
-

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Helpshift

In-app customer support and messaging for mobile apps

View all Helpshift plans

Unthread

AI-automated support ticketing inside Slack

View all Unthread plans

Frequently Asked Questions: Helpshift vs Unthread

How many pricing plans does Helpshift have vs Unthread?
Helpshift offers 5 pricing plans, while Unthread offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Helpshift or Unthread offer a free plan?
Helpshift offers a free plan, while Unthread does not. If budget is a concern, Helpshift lets you get started at no cost.
Can I save money by paying annually for Helpshift or Unthread?
Both Helpshift and Unthread offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Helpshift plan?
The Pro plan is Helpshift's most popular tier, priced at $99/mo. Key features include All Starter features, Up to 500 users, Priority support.
What is the most popular Unthread plan?
The Pro plan is Unthread's most popular tier, priced at Custom pricing. Key features include Everything in Basic, AI automation builder, Self-learning documentation.
Does Helpshift or Unthread offer custom enterprise pricing?
Yes, both Helpshift and Unthread offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Helpshift and Unthread use?
Helpshift uses a usage-based pricing model, while Unthread uses flat pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Helpshift Official Pricing- Vendor pricing page
  2. Unthread Official Pricing- Vendor pricing page

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