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Customer Support

Kustomer vs Tawk.to: Pricing Comparison 2026

Side-by-side pricing comparison of Kustomer and Tawk.to. See all plans, features, and costs at a glance.

Bottom line: Both Kustomer and Tawk.to offer free plans. Kustomer has 3 pricing tiers while Tawk.to has 1.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Kustomer freeTry Tawk.to freePrice updated 13d agoPrice updated 13d ago
Best Value

Kustomer - Kustomer offers a free plan, offers 3 tiers vs 1.

Kustomer vs Tawk.to: Quick Pricing Facts

FeatureKustomerTawk.to
Starting PriceCustom pricingCustom pricing
Number of Plans31
Free TierYesYes
Pricing Modelper-seatfreemium
Annual DiscountN/AN/A

Kustomer and Tawk.to are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 4 pricing plans with 14 features compared, so the best choice comes down to which features match your needs.

Both tools offer free plans, making them accessible for teams on a budget. Kustomer uses per-seat pricing while Tawk.to uses freemium pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Kustomer
Kustomer
Try free
Tawk.to
Tawk.to
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Kustomer AI for Customers
  • AI Profiles
  • External sources for AI
Forever Free
$0/monthCheapest
Includes
  • Live Chat Software
  • Email Ticketing System
  • Hosted Knowledge Base
  • CRM
  • Chat Pages
Tier 2
Kustomer AI + Platform
Custom pricing
Includes
  • Omnichannel Messaging
  • Conversations & Task Routing
  • SLA Management
-
Tier 3
Kustomer AI
Custom pricing
Includes
  • AI Agent Team Assistant
  • Automated Actions
  • Data Explorer
-

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Kustomer

AI-powered CRM for customer service and support

View all Kustomer plans

Tawk.to

Free live chat and customer communication platform

View all Tawk.to plans

Frequently Asked Questions: Kustomer vs Tawk.to

How many pricing plans does Kustomer have vs Tawk.to?
Kustomer offers 3 pricing plans, while Tawk.to offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Kustomer or Tawk.to offer a free plan?
Yes, both Kustomer and Tawk.to offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Does Kustomer or Tawk.to offer custom enterprise pricing?
Kustomer offers a custom-priced enterprise tier for larger teams. Tawk.to lists all its pricing publicly.
What pricing models do Kustomer and Tawk.to use?
Kustomer uses a per-seat pricing model, while Tawk.to uses freemium pricing. The right model depends on your team size and usage patterns.
How do Kustomer and Tawk.to compare for Customer Support?
Both Kustomer and Tawk.to are Customer Support tools. Kustomer offers 3 plans starting at Custom pricing, while Tawk.to offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Kustomer Official Pricing- Vendor pricing page
  2. Tawk.to Official Pricing- Vendor pricing page

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