Chatwoot vs Kustomer: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Kustomer. See all plans, features, and costs at a glance.
Bottom line: Both Chatwoot and Kustomer offer free plans. Chatwoot has 4 pricing tiers while Kustomer has 3.
Last updated: July 6, 2026
Chatwoot - Chatwoot for cost-conscious teams; Kustomer for high-volume CRM-backed support.
Chatwoot vs Kustomer: Quick Pricing Facts
| Feature | Chatwoot | Kustomer |
|---|---|---|
| Starting Price | $19/mo | Custom pricing |
| Number of Plans | 4 | 3 |
| Free Tier | Yes | Yes |
| Pricing Model | open-source | per-seat |
| Annual Discount | N/A | N/A |
Chatwoot and Kustomer are both priced at $19/mo, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 32 features compared, so the best choice comes down to which features match your needs.
Both tools offer free plans, making them accessible for teams on a budget. Chatwoot uses open-source pricing while Kustomer uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try free |  Kustomer Try free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| |
| Tier 2 | Startups $19/monthCheapest Includes
| Kustomer AI + Platform Custom pricing Includes
|
| Tier 3 | Business $39/monthCheapest Includes
| Kustomer AI Custom pricing Includes
|
| Tier 4 | Enterprise $99/monthCheapest Includes
| - |
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Chatwoot
Chatwoot for cost-conscious teams; Kustomer for high-volume CRM-backed support.
Based on pricing data only. Review the full comparison below for your specific needs.
Try Chatwoot freeFree plan availableWhich Should You Choose?
Choose Chatwoot if:
- •You want an affordable open-source support platform
- •You need basic multi-channel support without CRM complexity
- •Cost is a primary constraint
Choose Kustomer if:
- •You need a CRM-backed customer support platform for high-volume operations
- •You want a unified customer timeline across all touchpoints
- •Your team handles thousands of conversations per day
Kustomer is a CRM-powered enterprise help desk starting at $89/agent/month. Chatwoot is open-source and can be self-hosted for free. These tools target different scales. Kustomer is for large support operations that need CRM data embedded in every ticket. Chatwoot is for smaller teams that want multi-channel support at low cost. They rarely compete on the same deal.
Frequently Asked Questions: Chatwoot vs Kustomer
How many pricing plans does Chatwoot have vs Kustomer?
Does Chatwoot or Kustomer offer a free plan?
Does Chatwoot or Kustomer offer custom enterprise pricing?
What pricing models do Chatwoot and Kustomer use?
How do Chatwoot and Kustomer compare for Customer Support?
Sources
- Chatwoot Official Pricing- Vendor pricing page
- Kustomer Official Pricing- Vendor pricing page
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