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Customer Support

Kustomer vs UserVoice: Pricing Comparison 2026

Side-by-side pricing comparison of Kustomer and UserVoice. See all plans, features, and costs at a glance.

Bottom line: Kustomer starts at Custom pricing and UserVoice starts at $1333.33/mo. Compare all 4 pricing tiers side by side.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Kustomer freeTry UserVoice freeUpdated this monthUpdated this month
Best Value

Kustomer - Kustomer offers a free plan, offers 3 tiers vs 1.

Kustomer vs UserVoice: Quick Pricing Facts

FeatureKustomerUserVoice
Starting PriceCustom pricing$1333.33/mo
Number of Plans31
Free TierYesNo
Pricing Modelper-seatflat
Annual DiscountN/AN/A

Kustomer and UserVoice are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 4 pricing plans with 18 features compared, so the best choice comes down to which features match your needs.

Kustomer stands out with a free plan for getting started. Kustomer uses per-seat pricing while UserVoice uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Kustomer
Kustomer
Try free
UserVoice
UserVoice
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Kustomer AI for Customers
  • AI Profiles
  • External sources for AI
Start with Free
Enterprise
$1333/month
$1333 / year
Includes
  • Centralized customer feedback portal
  • Easy feedback capture tools
  • Internal and external communications suite
  • Quantitative enhancement of feedback data
  • Rich taxonomy options
  • Advanced filtering and sorting
  • Customer segmentation
  • Top tier security and compliance
  • Expert onboarding assistance
Start with Enterprise
Tier 2
Kustomer AI + Platform
Custom pricing
Includes
  • Omnichannel Messaging
  • Conversations & Task Routing
  • SLA Management
Start with Kustomer AI + Platform
-
Tier 3
Kustomer AI
Custom pricing
Includes
  • AI Agent Team Assistant
  • Automated Actions
  • Data Explorer
Start with Kustomer AI
-

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Try Kustomer freeFree plan availableTry UserVoice freeFrom $1333.33/mo
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Kustomer

AI-powered CRM for customer service and support

View all Kustomer plans

UserVoice

Product feedback management and feature request tracking

View all UserVoice plans

Frequently Asked Questions: Kustomer vs UserVoice

How many pricing plans does Kustomer have vs UserVoice?
Kustomer offers 3 pricing plans, while UserVoice offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Kustomer or UserVoice offer a free plan?
Kustomer offers a free plan, while UserVoice does not. If budget is a concern, Kustomer lets you get started at no cost.
Can I save money by paying annually for Kustomer or UserVoice?
Both Kustomer and UserVoice offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
Does Kustomer or UserVoice offer custom enterprise pricing?
Kustomer offers a custom-priced enterprise tier for larger teams. UserVoice lists all its pricing publicly.
What pricing models do Kustomer and UserVoice use?
Kustomer uses a per-seat pricing model, while UserVoice uses flat pricing. The right model depends on your team size and usage patterns.
How do Kustomer and UserVoice compare for Customer Support?
Both Kustomer and UserVoice are Customer Support tools. Kustomer offers 3 plans starting at Custom pricing, while UserVoice offers 1 plan starting at $1333.33/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Kustomer Official Pricing- Vendor pricing page
  2. UserVoice Official Pricing- Vendor pricing page

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