Chatwoot vs Zoho Desk: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Zoho Desk. See all plans, features, and costs at a glance.
Bottom line: Zoho Desk starts at $7/mo, making it $12/mo cheaper than Chatwoot ($19/mo). Chatwoot offers a free plan.
Last updated: March 16, 2026
Chatwoot vs Zoho Desk: Quick Pricing Facts
| Feature | Chatwoot | Zoho Desk |
|---|---|---|
| Starting Price | $19/mo | $7/mo |
| Number of Plans | 4 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | open-source | per-seat |
| Annual Discount | N/A | N/A |
Zoho Desk is the more affordable option, starting at $7/mo compared to Chatwoot's $19/mo. Both are Customer Support tools with 9 combined pricing plans and 62 features compared.
Both tools offer free plans, making them accessible for teams on a budget. Chatwoot uses open-source pricing while Zoho Desk uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try it free |  Zoho Desk Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| |
| Tier 2 | Startups $19/month Includes
| Express $7/monthCheapest $7 / year Includes
|
| Tier 3 | Business $39/month Includes
| Standard $14/monthCheapest $14 / year Includes
|
| Tier 4 | Enterprise $99/month Includes
| ProfessionalPopular $23/monthCheapest $23 / year Includes
|
| Tier 5 | — | Enterprise $40/monthCheapest $40 / year Includes
|
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Zoho Desk
Zoho Desk offers a free plan, starts at $12/mo lower ($7/mo vs $19/mo), offers 5 tiers vs 4.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Zoho Desk
Try Zoho Desk freeWhich Should You Choose?
Choose Chatwoot if:
- •You prefer Chatwoot's free tier features—Conversations, 500/month
- •You want Chatwoot's approach to incremental feature unlocking across its 4 pricing tiers
- •Chatwoot's focused feature set keeps your team in control without tool bloat
Choose Zoho Desk if:
- •You want lower per-user costs—Zoho Desk starts at $7/mo, saving $12/mo compared to Chatwoot at $19/mo
- •You prefer Zoho Desk's free tier features—Gestion des tickets facilitée par e-mail, 3 licences utilisateur
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Zoho Desk offers 16 additional features across its plans
Both Chatwoot and Zoho Desk offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Chatwoot includes 5 features, while Zoho Desk includes 2 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Chatwoot vs Zoho Desk
Which is cheaper, Chatwoot or Zoho Desk?
How many pricing plans does Chatwoot have vs Zoho Desk?
Does Chatwoot or Zoho Desk offer a free plan?
Can I save money by paying annually for Chatwoot or Zoho Desk?
What is the most popular Zoho Desk plan?
What pricing models do Chatwoot and Zoho Desk use?
How do Chatwoot and Zoho Desk compare for Customer Support?
Sources
- Chatwoot Official Pricing— Vendor pricing page
- Zoho Desk Official Pricing— Vendor pricing page
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