Chatwoot vs Freshdesk: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Freshdesk. See all plans, features, and costs at a glance.
Bottom line: Chatwoot starts at $19/mo and Freshdesk starts at $19/mo. Compare all 7 pricing tiers side by side.
Last updated: June 22, 2026
Freshdesk - Freshdesk for managed reliability and feature breadth; Chatwoot if self-hosting and data control matter.
Chatwoot vs Freshdesk: Quick Pricing Facts
| Feature | Chatwoot | Freshdesk |
|---|---|---|
| Starting Price | $19/mo | $19/mo |
| Number of Plans | 4 | 3 |
| Free Tier | Yes | No |
| Pricing Model | open-source | per-seat |
| Annual Discount | N/A | N/A |
Chatwoot and Freshdesk are both priced at $19/mo, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 23 features compared, so the best choice comes down to which features match your needs.
Chatwoot stands out with a free plan for getting started. Chatwoot uses open-source pricing while Freshdesk uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try free |  Freshdesk Try freeAffiliate |
|---|---|---|
| Tier 1 | Growth $19/month | |
| Tier 2 | Startups $19/monthCheapest Includes
| ProPopular $55/month |
| Tier 3 | Business $39/monthCheapest Includes
| Enterprise $89/month |
| Tier 4 | Enterprise $99/monthCheapest Includes
| - |
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What Reviewers Say
Freshdesk
Freshdesk for managed reliability and feature breadth; Chatwoot if self-hosting and data control matter.
Based on pricing data only. Review the full comparison below for your specific needs.
Try Freshdesk freeFrom $19/moWhich Should You Choose?
Choose Chatwoot if:
- •You want a self-hosted open-source support platform with no per-seat fees
- •You need full data ownership and the ability to customize the source code
- •Your team has the engineering capacity to manage infrastructure
Choose Freshdesk if:
- •You need a mature, fully managed help desk with a large app marketplace
- •You want AI features, SLA management, and robust reporting out of the box
- •Your team prefers SaaS convenience over self-hosting control
Freshdesk is a mature cloud help desk starting with a free tier and paid plans from $18/agent/month. Chatwoot is open-source with a free self-hosted tier and cloud plans starting at $19/month. Freshdesk has more features, a larger marketplace, and better AI tooling. Chatwoot gives you full data control and zero licensing cost at scale. For most teams that need a managed solution, Freshdesk wins on features.
Frequently Asked Questions: Chatwoot vs Freshdesk
Which is cheaper, Chatwoot or Freshdesk?
How many pricing plans does Chatwoot have vs Freshdesk?
Does Chatwoot or Freshdesk offer a free plan?
What is the most popular Freshdesk plan?
What pricing models do Chatwoot and Freshdesk use?
How do Chatwoot and Freshdesk compare for Customer Support?
Sources
- Chatwoot Official Pricing- Vendor pricing page
- Freshdesk Official Pricing- Vendor pricing page
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