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Customer Support

Crisp vs Pylon: Pricing Comparison 2026

Side-by-side pricing comparison of Crisp and Pylon. See all plans, features, and costs at a glance.

Bottom line: Crisp starts at $45/mo, making it $5/mo cheaper than Pylon ($50/mo). Crisp offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Crisp freeTry Pylon freePrice updated 13d agoPrice updated 13d ago
Best Value

Crisp - Crisp offers a free plan, starts at $5/mo lower ($45/mo vs $50/mo).

Crisp vs Pylon: Quick Pricing Facts

FeatureCrispPylon
Starting Price$45/mo$50/mo
Number of Plans46
Free TierYesNo
Pricing Modelfreemiumper-seat
Annual DiscountN/AN/A

Crisp is the more affordable option, starting at $45/mo compared to Pylon's $50/mo. Both are Customer Support tools with 10 combined pricing plans and 0 features compared.

Crisp stands out with a free plan for getting started. Crisp uses freemium pricing while Pylon uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Crisp
Pylon
Tier 1
Free
$0/monthCheapest
Start with Free
Starter
$59/month
Start with Starter
Tier 2
Mini
$45/monthCheapest
Start with Mini
ProfessionalPopular
$89/month
Start with Professional
Tier 3
Essentials
$95/monthCheapest
Start with Essentials
Enterprise
$139/month
Start with Enterprise
Tier 4
Plus
$295/month
Start with Plus
AI Assistants
$50/monthCheapest
Start with AI Assistants
Tier 5
-
AI Agents
$100/monthCheapest
Start with AI Agents
Tier 6
-
Account Intelligence
Custom pricing
Start with Account Intelligence

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Crisp

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Pylon

B2B customer support platform across Slack and email

View all Pylon plans

Frequently Asked Questions: Crisp vs Pylon

Which is cheaper, Crisp or Pylon?
As of July 2026, Crisp starts at a lower price point. Crisp starts at $45/mo while Pylon starts at $50/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Crisp have vs Pylon?
Crisp offers 4 pricing plans, while Pylon offers 6 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Crisp or Pylon offer a free plan?
Crisp offers a free plan, while Pylon does not. If budget is a concern, Crisp lets you get started at no cost.
What is the most popular Pylon plan?
The Professional plan is Pylon's most popular tier, priced at $89/mo.
Does Crisp or Pylon offer custom enterprise pricing?
Pylon offers a custom-priced enterprise tier for larger teams. Crisp lists all its pricing publicly.
What pricing models do Crisp and Pylon use?
Crisp uses a freemium pricing model, while Pylon uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Crisp and Pylon compare for Customer Support?
Both Crisp and Pylon are Customer Support tools. Crisp offers 4 plans starting at $45/mo, while Pylon offers 6 plans starting at $50/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Crisp Official Pricing- Vendor pricing page
  2. Pylon Official Pricing- Vendor pricing page

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