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Customer Support

Crisp vs Freshdesk: Pricing Comparison 2026

Side-by-side pricing comparison of Crisp and Freshdesk. See all plans, features, and costs at a glance.

Bottom line: Crisp starts at Custom pricing and Freshdesk starts at $17/mo. Compare all 7 pricing tiers side by side.

Last updated: June 4, 2026

Data compiled by Arthur Jacquemin
Updated June 4, 2026
Try Crisp freeTry Freshdesk freeAffiliatePrice updated todayPrice updated today
Best Value

Crisp - Crisp offers a free plan, offers 4 tiers vs 3.

Crisp vs Freshdesk: Quick Pricing Facts

FeatureCrispFreshdesk
Starting PriceCustom pricing$17/mo
Number of Plans43
Free TierYesNo
Pricing Modelfreemiumper-seat
Annual DiscountN/AN/A

Crisp and Freshdesk are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 0 features compared, so the best choice comes down to which features match your needs.

Crisp stands out with a free plan for getting started. Crisp uses freemium pricing while Freshdesk uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Crisp
Freshdesk
Freshdesk
Try freeAffiliate
Tier 1
Free
$0/monthCheapest
Start with Free
Growth
$17/month
Start with Growth
Tier 2
Mini
Custom pricing
Start with Mini
ProPopular
$52/monthCheapest
Start with Pro
Tier 3
Essentials
Custom pricing
Start with Essentials
Enterprise
$84/monthCheapest
Start with Enterprise
Tier 4
PlusPopular
Custom pricing
Start with Plus
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Crisp

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Freshdesk

Cloud-based helpdesk software with omnichannel support

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What Reviewers Say

Frequently Asked Questions: Crisp vs Freshdesk

How many pricing plans does Crisp have vs Freshdesk?
Crisp offers 4 pricing plans, while Freshdesk offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Crisp or Freshdesk offer a free plan?
Crisp offers a free plan, while Freshdesk does not. If budget is a concern, Crisp lets you get started at no cost.
What is the most popular Crisp plan?
The Plus plan is Crisp's most popular tier, priced at Custom pricing.
What is the most popular Freshdesk plan?
The Pro plan is Freshdesk's most popular tier, priced at $52/mo.
Does Crisp or Freshdesk offer custom enterprise pricing?
Crisp offers a custom-priced enterprise tier for larger teams. Freshdesk lists all its pricing publicly.
What pricing models do Crisp and Freshdesk use?
Crisp uses a freemium pricing model, while Freshdesk uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Crisp and Freshdesk compare for Customer Support?
Both Crisp and Freshdesk are Customer Support tools. Crisp offers 4 plans starting at Custom pricing, while Freshdesk offers 3 plans starting at $17/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Crisp Official Pricing- Vendor pricing page
  2. Freshdesk Official Pricing- Vendor pricing page

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