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Customer Support

Crisp vs Zoho Desk: Pricing Comparison 2026

Side-by-side pricing comparison of Crisp and Zoho Desk. See all plans, features, and costs at a glance.

Bottom line: Zoho Desk starts at $7/mo, making it $38/mo cheaper than Crisp ($45/mo). Crisp offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Crisp freeTry Zoho Desk freeAffiliatePrice updated 10d agoPrice updated 14d ago
Best Value

Zoho Desk - Zoho Desk offers a free plan, starts at $38/mo lower ($7/mo vs $45/mo), offers 5 tiers vs 4.

Crisp vs Zoho Desk: Quick Pricing Facts

FeatureCrispZoho Desk
Starting Price$45/mo$7/mo
Number of Plans45
Free TierYesYes
Pricing Modelfreemiumper-seat
Annual DiscountN/AN/A

Zoho Desk is the more affordable option, starting at $7/mo compared to Crisp's $45/mo. Both are Customer Support tools with 9 combined pricing plans and 39 features compared.

Both tools offer free plans, making them accessible for teams on a budget. Crisp uses freemium pricing while Zoho Desk uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Crisp
Zoho Desk
Zoho Desk
Try freeAffiliate
Tier 1
Free
$0/monthCheapest
Start with Free
Free
$0/monthCheapest
Includes
  • Gestion des tickets facilitée par e-mail
  • 3 licences utilisateur
Start with Free
Tier 2
Mini
$45/month
Start with Mini
Express
$7/monthCheapest
$7 / year
Includes
  • Messagerie électronique
  • Réseaux sociaux
  • Formulaires Web
  • Attribution directe
  • Workflows
  • Domaine personnalisé
  • Remontées multi-niveaux
  • Calendrier et historique des tickets
  • Gestion des contacts
Start with Express
Tier 3
Essentials
$95/month
Start with Essentials
Standard
$14/monthCheapest
$14 / year
Includes
  • Messagerie professionnelle
  • Messagerie instantanée
  • Forum communautaire
  • IA générative
  • Modes de travail
  • Base de connaissances
  • Widget de libre-service ASAP
  • Niveaux de satisfaction client
  • Rapports et tableaux de bord personnalisés
Start with Standard
Tier 4
Plus
$295/month
Start with Plus
ProfessionalPopular
$23/monthCheapest
$23 / year
Includes
  • Téléphonie
  • Blueprints
  • Multiservice
  • Attribution de tickets circulaire
  • Champs de recherche personnalisés
  • Centre d'assistance multilingue
  • Génération de tickets parent-enfant
  • Actions personnalisées
  • Webhooks
Start with Professional
Tier 5
-
Enterprise
$40/monthCheapest
$40 / year
Includes
  • Agents IA
  • Robot de réponse
  • Zia, assistante IA
  • Tchat en direct (Zoho SalesIQ)
  • Conversations guidées
  • Attribution basée sur les compétences
  • IVR multiniveau
  • Centre d'assistance multimarque
  • Modules personnalisés
  • Sandbox
Start with Enterprise

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Frequently Asked Questions: Crisp vs Zoho Desk

Which is cheaper, Crisp or Zoho Desk?
As of July 2026, Zoho Desk starts at a lower price point. Crisp starts at $45/mo while Zoho Desk starts at $7/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Crisp have vs Zoho Desk?
Crisp offers 4 pricing plans, while Zoho Desk offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Crisp or Zoho Desk offer a free plan?
Yes, both Crisp and Zoho Desk offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Crisp or Zoho Desk?
Both Crisp and Zoho Desk offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Zoho Desk plan?
The Professional plan is Zoho Desk's most popular tier, priced at $23/mo. Key features include Téléphonie, Blueprints, Multiservice.
What pricing models do Crisp and Zoho Desk use?
Crisp uses a freemium pricing model, while Zoho Desk uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Crisp and Zoho Desk compare for Customer Support?
Both Crisp and Zoho Desk are Customer Support tools. Crisp offers 4 plans starting at $45/mo, while Zoho Desk offers 5 plans starting at $7/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Crisp Official Pricing- Vendor pricing page
  2. Zoho Desk Official Pricing- Vendor pricing page

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