Gorgias vs Pylon: Pricing Comparison 2026
Side-by-side pricing comparison of Gorgias and Pylon. See all plans, features, and costs at a glance.
Bottom line: Gorgias starts at $10/mo, making it $40/mo cheaper than Pylon ($50/mo). Pylon offers a free plan.
Last updated: March 16, 2026
Gorgias vs Pylon: Quick Pricing Facts
| Feature | Gorgias | Pylon |
|---|---|---|
| Starting Price | $10/mo | $50/mo |
| Number of Plans | 5 | 7 |
| Free Tier | No | Yes |
| Pricing Model | usage-based | per-seat |
| Annual Discount | N/A | N/A |
Gorgias is the more affordable option, starting at $10/mo compared to Pylon's $50/mo. Both are Customer Support tools with 12 combined pricing plans and 0 features compared.
Pylon stands out with a free plan for getting started. Gorgias uses usage-based pricing while Pylon uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Gorgias Try it free |  Pylon Try it free |
|---|---|---|
| Tier 1 | Starter $10/monthCheapest | Starter $59/month |
| Tier 2 | Basic $50/monthCheapest | ProfessionalPopular $89/month |
| Tier 3 | Pro $300/month | Enterprise $139/monthCheapest |
| Tier 4 | Advanced $750/month | Base $0/monthCheapest |
| Tier 5 | Enterprise Custom pricing | PremiumPopular Custom pricing |
| Tier 6 | — | AI Agents $100/monthCheapest |
| Tier 7 | — | AI Assistants $50/monthCheapest |
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Pylon
Pylon offers a free plan, offers 7 tiers vs 5.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Pylon
Try Pylon freeWhich Should You Choose?
Choose Gorgias if:
- •You want lower per-user costs—Gorgias starts at $10/mo, saving $40/mo compared to Pylon at $50/mo
- •You need predictable billing — Gorgias's usage-based model avoids surprise overages
- •You value Gorgias's specific feature progression from free to advanced tier levels
Choose Pylon if:
- •You need a free plan with core features—Pylon offers no-cost access with no credit card required
- •You need 7 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You need predictable billing — Pylon's per-seat model avoids surprise overages
Pylon offers a free plan [1], eliminating the cost barrier for evaluation, while Gorgias requires paid subscription from the start. This gives Pylon a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Pylon's free tier, upgrading to a paid plan at approximately $89/mo provides substantial additional functionality. Compare this pricing path against Gorgias' tiering starting at $10/mo to assess total cost of ownership over 12 months. Pylon's 7 tiers provide flexibility at different budgets, while Gorgias' 5 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Pylon is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Gorgias vs Pylon
Which is cheaper, Gorgias or Pylon?
How many pricing plans does Gorgias have vs Pylon?
Does Gorgias or Pylon offer a free plan?
What is the most popular Pylon plan?
Does Gorgias or Pylon offer custom enterprise pricing?
What pricing models do Gorgias and Pylon use?
How do Gorgias and Pylon compare for Customer Support?
Sources
- Gorgias Official Pricing— Vendor pricing page
- Pylon Official Pricing— Vendor pricing page
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