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Customer Support

Crisp vs Zendesk: Pricing Comparison 2026

Side-by-side pricing comparison of Crisp and Zendesk. See all plans, features, and costs at a glance.

Bottom line: Zendesk starts at $19/mo, making it $26/mo cheaper than Crisp ($45/mo). Crisp offers a free plan.

Last updated: September 7, 2026

Data compiled by Arthur Jacquemin
Updated September 7, 2026
Try Crisp freeTry Zendesk freePrice updated 3d agoPrice updated 3d ago
Best Value

Zendesk - Zendesk starts at $26/mo lower ($19/mo vs $45/mo), offers 10 tiers vs 4.

Crisp vs Zendesk: Quick Pricing Facts

FeatureCrispZendesk
Starting Price$45/mo$19/mo
Number of Plans410
Free TierYesNo
Pricing Modelfreemiumper-seat
Annual DiscountN/AN/A

Zendesk is the more affordable option, starting at $19/mo compared to Crisp's $45/mo. Both are Customer Support tools with 14 combined pricing plans and 24 features compared.

Crisp stands out with a free plan for getting started. Crisp uses freemium pricing while Zendesk uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Crisp
Zendesk
Zendesk
Try free
Tier 1
Free
$0/monthCheapest
Start with Free
MonthlyAnnual20% off annual
Custom pricing
Start with MonthlyAnnual20% off annual
Tier 2
Mini
$45/month
Start with Mini
Support Team
$19/monthCheapest
Includes
  • Email and ticketing system
  • Ticket routing
  • Prebuilt analytics dashboards
  • Pre-written responses
  • Customer context
  • Automations and triggers
Start with Support Team
Tier 3
Essentials
$95/month
Start with Essentials
Suite Team
$55/monthCheapest
Includes
  • AI AI Agents
  • AI Knowledge Base
  • AI Action Builder
  • Omnichannel routing
  • Messaging and live chat
  • Telephony
Start with Suite Team
Tier 4
Plus
$295/month
Start with Plus
Suite Professional
$115/monthCheapest
Includes
  • AI Admin Copilot
  • AI App Builder
  • AI Writing Tools
  • AI Quick Reports
  • Skills-based routing
  • IVR phone tree
Start with Suite Professional
Tier 5
-
Suite Enterprise + Copilot
Custom pricing
Includes
  • AI Intelligent Triage
  • AI Auto Assist
  • AI Generative AI for Voice
  • Approval workflows
  • Sandbox environment
  • Custom agent roles
Start with Suite Enterprise + Copilot
Tier 6
-
Copilot
$50/monthCheapest
Start with Copilot
Tier 7
-
Workforce Engagement Bundle
$50/monthCheapest
Start with Workforce Engagement Bundle
Tier 8
-
Contact Center
$83/monthCheapest
Start with Contact Center
Tier 9
-
How can we help? Contact us.
Custom pricing
Start with How can we help? Contact us.
Tier 10
-
Terms of Use
Custom pricing
Start with Terms of Use

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Crisp

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Zendesk

Customer service and engagement platform with ticketing

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What Reviewers Say

Frequently Asked Questions: Crisp vs Zendesk

Which is cheaper, Crisp or Zendesk?
As of September 2026, Zendesk starts at a lower price point. Crisp starts at $45/mo while Zendesk starts at $19/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Crisp have vs Zendesk?
Crisp offers 4 pricing plans, while Zendesk offers 10 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Crisp or Zendesk offer a free plan?
Crisp offers a free plan, while Zendesk does not. If budget is a concern, Crisp lets you get started at no cost.
Does Crisp or Zendesk offer custom enterprise pricing?
Zendesk offers a custom-priced enterprise tier for larger teams. Crisp lists all its pricing publicly.
What pricing models do Crisp and Zendesk use?
Crisp uses a freemium pricing model, while Zendesk uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Crisp and Zendesk compare for Customer Support?
Both Crisp and Zendesk are Customer Support tools. Crisp offers 4 plans starting at $45/mo, while Zendesk offers 10 plans starting at $19/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Crisp Official Pricing- Vendor pricing page
  2. Zendesk Official Pricing- Vendor pricing page

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