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Customer Support

Gorgias vs Zendesk: Pricing Comparison 2026

Side-by-side pricing comparison of Gorgias and Zendesk. See all plans, features, and costs at a glance.

Bottom line: Gorgias starts at $10/mo, making it $9/mo cheaper than Zendesk ($19/mo). Neither offers a free plan.

Last updated: August 31, 2026

Data compiled by Arthur Jacquemin
Updated August 31, 2026
Try Gorgias freeAffiliateTry Zendesk freePrice updated today
Best Value

Zendesk - Zendesk offers 10 tiers vs 5.

Gorgias vs Zendesk: Quick Pricing Facts

FeatureGorgiasZendesk
Starting Price$10/mo$19/mo
Number of Plans510
Free TierNoNo
Pricing Modelusage-basedper-seat
Annual DiscountN/AN/A

Gorgias is the more affordable option, starting at $10/mo compared to Zendesk's $19/mo. Both are Customer Support tools with 15 combined pricing plans and 24 features compared.

Gorgias uses usage-based pricing while Zendesk uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gorgias
Gorgias
Try freeAffiliate
Zendesk
Zendesk
Try free
Tier 1
Starter
$10/monthCheapest
Start with Starter
MonthlyAnnual20% off annual
Custom pricing
Start with MonthlyAnnual20% off annual
Tier 2
Basic
$50/month
Start with Basic
Support Team
$19/monthCheapest
Includes
  • Email and ticketing system
  • Ticket routing
  • Prebuilt analytics dashboards
  • Pre-written responses
  • Customer context
  • Automations and triggers
Start with Support Team
Tier 3
Pro
$300/month
Start with Pro
Suite Team
$55/monthCheapest
Includes
  • AI AI Agents
  • AI Knowledge Base
  • AI Action Builder
  • Omnichannel routing
  • Messaging and live chat
  • Telephony
Start with Suite Team
Tier 4
Advanced
$750/month
Start with Advanced
Suite ProfessionalPopular
$115/monthCheapest
Includes
  • AI Admin Copilot
  • AI App Builder
  • AI Writing Tools
  • AI Quick Reports
  • Skills-based routing
  • IVR phone tree
Start with Suite Professional
Tier 5
Enterprise
Custom pricing
Start with Enterprise
Suite Enterprise + Copilot
Custom pricing
Includes
  • AI Intelligent Triage
  • AI Auto Assist
  • AI Generative AI for Voice
  • Approval workflows
  • Sandbox environment
  • Custom agent roles
Start with Suite Enterprise + Copilot
Tier 6
-
Copilot
$50/monthCheapest
Start with Copilot
Tier 7
-
Workforce Engagement Bundle
$50/monthCheapest
Start with Workforce Engagement Bundle
Tier 8
-
Contact Center
$83/monthCheapest
Start with Contact Center
Tier 9
-
How can we help? Contact us.
Custom pricing
Start with How can we help? Contact us.
Tier 10
-
Terms of Use
Custom pricing
Start with Terms of Use

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Gorgias

Helpdesk for ecommerce with deep Shopify integration

View all Gorgias plans

Zendesk

Customer service and engagement platform with ticketing

View all Zendesk plans

What Reviewers Say

Frequently Asked Questions: Gorgias vs Zendesk

Which is cheaper, Gorgias or Zendesk?
As of September 2026, Gorgias starts at a lower price point. Gorgias starts at $10/mo while Zendesk starts at $19/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Gorgias have vs Zendesk?
Gorgias offers 5 pricing plans, while Zendesk offers 10 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Zendesk plan?
The Suite Professional plan is Zendesk's most popular tier, priced at $115/mo. Key features include AI Admin Copilot, AI App Builder, AI Writing Tools.
Does Gorgias or Zendesk offer custom enterprise pricing?
Yes, both Gorgias and Zendesk offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Gorgias and Zendesk use?
Gorgias uses a usage-based pricing model, while Zendesk uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Gorgias and Zendesk compare for Customer Support?
Both Gorgias and Zendesk are Customer Support tools. Gorgias offers 5 plans starting at $10/mo, while Zendesk offers 10 plans starting at $19/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Gorgias Official Pricing- Vendor pricing page
  2. Zendesk Official Pricing- Vendor pricing page

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