Crisp vs Groove: Pricing Comparison 2026
Side-by-side pricing comparison of Crisp and Groove. See all plans, features, and costs at a glance.
Bottom line: Groove starts at $0.5/mo, making it $45/mo cheaper than Crisp ($45/mo). Crisp offers a free plan.
Last updated: August 24, 2026
Crisp vs Groove: Quick Pricing Facts
| Feature | Crisp | Groove |
|---|---|---|
| Starting Price | $45/mo | $0.5/mo |
| Number of Plans | 4 | 3 |
| Free Tier | Yes | Yes |
| Pricing Model | flat | per-seat |
| Annual Discount | N/A | N/A |
Groove is the more affordable option, starting at $0.5/mo compared to Crisp's $45/mo. Both are Customer Support tools with 7 combined pricing plans and 18 features compared. At comparable tiers, the monthly price difference is $294.5.
Both tools offer free plans, making them accessible for teams on a budget. Crisp uses flat pricing while Groove uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Crisp Try free |  Groove Try free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest | Fully Featured Support Platform $0/monthCheapest Includes
|
| Tier 2 | Mini $45/month | AI-First SupportPopular $1/monthCheapest Includes
|
| Tier 3 | Essentials $95/monthCheapest | Enterprise Custom pricing Includes
|
| Tier 4 | PlusPopular $295/monthCheapest | - |
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Which Should You Choose?
Choose Crisp if:
- •You need live chat as a primary channel alongside email support
- •You want a chatbot builder and knowledge base in one affordable tool
- •Your team values Crisp's modern interface and real-time features
Choose Groove if:
- •You need a simple shared inbox primarily for email
- •You want a clean help desk that's easy to set up for small teams
- •Your primary channel is email, not live chat
Groove is a simple help desk starting at $16/agent/month, focused on clean email-based support. Crisp is a messaging-first platform with live chat, email, and chatbots. Groove is email-first. Crisp is chat-first. If your customers primarily use email, Groove is simpler. If live chat matters, Crisp's chat features are better than Groove's.
Frequently Asked Questions: Crisp vs Groove
Which is cheaper, Crisp or Groove?
How many pricing plans does Crisp have vs Groove?
Does Crisp or Groove offer a free plan?
What is the most popular Crisp plan?
What is the most popular Groove plan?
Does Crisp or Groove offer custom enterprise pricing?
What pricing models do Crisp and Groove use?
Sources
- Crisp Official Pricing- Vendor pricing page
- Groove Official Pricing- Vendor pricing page
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