Crisp vs Help Scout: Pricing Comparison 2026
Side-by-side pricing comparison of Crisp and Help Scout. See all plans, features, and costs at a glance.
Bottom line: Both Crisp and Help Scout offer free plans. Crisp has 4 pricing tiers while Help Scout has 4.
Last updated: March 16, 2026
Crisp vs Help Scout: Quick Pricing Facts
| Feature | Crisp | Help Scout |
|---|---|---|
| Starting Price | Custom pricing | $25/mo |
| Number of Plans | 4 | 4 |
| Free Tier | Yes | Yes |
| Pricing Model | flat | per-seat |
| Annual Discount | N/A | N/A |
Crisp and Help Scout are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 25 features compared, so the best choice comes down to which features match your needs.
Both tools offer free plans, making them accessible for teams on a budget. Crisp uses flat pricing while Help Scout uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Crisp Try it free |  Help Scout Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest | Free $0/monthCheapest Includes
|
| Tier 2 | Mini Custom pricing | Standard $25/monthCheapest Includes
|
| Tier 3 | Essentials Custom pricing | PlusPopular $45/monthCheapest Includes
|
| Tier 4 | PlusPopular Custom pricing | Pro $75/monthCheapest Includes
|
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Help Scout
Help Scout offers a free plan.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Help Scout
Try Help Scout freeWhich Should You Choose?
Choose Crisp if:
- •You prefer Crisp's free tier features—features
- •Your team needs custom enterprise pricing—Crisp offers negotiated terms for large deployments
- •You prioritize Crisp's user experience and interface over price (both tools are similarly priced)
Choose Help Scout if:
- •You prefer Help Scout's free tier features—1 shared email Inbox, 1 public knowledge base
- •You want more features built-in—Help Scout offers 25 additional features across its plans
- •You prioritize Help Scout's user experience and interface over price (both tools are similarly priced)
Both Crisp and Help Scout offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Crisp includes multiple features, while Help Scout includes 4 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Crisp vs Help Scout
How many pricing plans does Crisp have vs Help Scout?
Does Crisp or Help Scout offer a free plan?
What is the most popular Crisp plan?
What is the most popular Help Scout plan?
Does Crisp or Help Scout offer custom enterprise pricing?
What pricing models do Crisp and Help Scout use?
How do Crisp and Help Scout compare for Customer Support?
Sources
- Crisp Official Pricing— Vendor pricing page
- Help Scout Official Pricing— Vendor pricing page
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