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Crisp vs Help Scout: Pricing Comparison 2026

Side-by-side pricing comparison of Crisp and Help Scout. See all plans, features, and costs at a glance.

Bottom line: Crisp starts at Custom pricing and Help Scout starts at $25/mo. Compare all 7 pricing tiers side by side.

Last updated: June 22, 2026

Data compiled by Arthur Jacquemin
Updated June 22, 2026
Try Crisp freeTry Help Scout freePrice updated 2d agoPrice updated 2d ago

Crisp vs Help Scout: Quick Pricing Facts

FeatureCrispHelp Scout
Starting PriceCustom pricing$25/mo
Number of Plans43
Free TierYesNo
Pricing Modelflatper-seat
Annual DiscountN/AN/A

Crisp and Help Scout are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 24 features compared, so the best choice comes down to which features match your needs.

Crisp stands out with a free plan for getting started. Crisp uses flat pricing while Help Scout uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Crisp
Help Scout
Help Scout
Try free
Tier 1
Free
$0/monthCheapest
Start with Free
Standard
$25/month
Includes
  • Multiple Inboxes
  • Live chat, Instagram, & Messenger
  • Multiple knowledge bases
  • One basic SLA policy
  • Basic workflows
  • Unlimited tags and saved replies
  • AI Inbox assistant
  • WhatsApp messaging
Start with Standard
Tier 2
Mini
Custom pricing
Start with Mini
PlusPopular
$45/monthCheapest
Includes
  • Advanced workflows
  • Two advanced SLA policies
  • Unlimited AI Drafts
  • Round robin routing
  • Salesforce, Jira, and HubSpot
  • Internal teams
  • Group conversations by company
Start with Plus
Tier 3
Essentials
Custom pricing
Start with Essentials
Pro
$75/monthCheapest
Includes
  • Unlimited workflows
  • Unlimited SLA policies
  • Multiple routing types
  • SSO/SAML
  • HIPAA compliance
  • Up to 50 light users
  • Dedicated onboarding specialist
  • Strategic account manager
  • Preferred pricing on Aircall
Start with Pro
Tier 4
PlusPopular
Custom pricing
Start with Plus
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Crisp

All-in-one business messaging platform with live chat

View all Crisp plans

Help Scout

Customer support platform with shared inbox and knowledge base

View all Help Scout plans

Which Should You Choose?

Choose Crisp if:

  • •You need live chat as a primary channel
  • •You want an affordable all-in-one tool with chatbot and knowledge base
  • •Your team communicates with customers through chat more than email

Choose Help Scout if:

  • •You need a polished shared inbox focused on email
  • •You want Help Scout's Beacon widget and Docs knowledge base
  • •Your team values simplicity and ease of use over feature breadth

Help Scout is a polished shared inbox platform starting at $22/user/month with a well-designed Docs knowledge base and Beacon widget. Crisp is a messaging-first platform starting free with live chat and chatbots. Help Scout is the cleaner, more opinionated tool. Crisp is broader with more channel variety. Small teams that prioritize email support prefer Help Scout. Teams that prioritize chat prefer Crisp.

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Frequently Asked Questions: Crisp vs Help Scout

How many pricing plans does Crisp have vs Help Scout?
Crisp offers 4 pricing plans, while Help Scout offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Crisp or Help Scout offer a free plan?
Crisp offers a free plan, while Help Scout does not. If budget is a concern, Crisp lets you get started at no cost.
What is the most popular Crisp plan?
The Plus plan is Crisp's most popular tier, priced at Custom pricing.
What is the most popular Help Scout plan?
The Plus plan is Help Scout's most popular tier, priced at $45/mo. Key features include Advanced workflows, Two advanced SLA policies, Unlimited AI Drafts.
Does Crisp or Help Scout offer custom enterprise pricing?
Crisp offers a custom-priced enterprise tier for larger teams. Help Scout lists all its pricing publicly.
What pricing models do Crisp and Help Scout use?
Crisp uses a flat pricing model, while Help Scout uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Crisp and Help Scout compare for Customer Support?
Both Crisp and Help Scout are Customer Support tools. Crisp offers 4 plans starting at Custom pricing, while Help Scout offers 3 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Crisp Official Pricing- Vendor pricing page
  2. Help Scout Official Pricing- Vendor pricing page

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