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Canny vs Help Scout: Pricing Comparison 2026

Side-by-side pricing comparison of Canny and Help Scout. See all plans, features, and costs at a glance.

Bottom line: Help Scout starts at $25/mo, making it $54/mo cheaper than Canny ($79/mo). Canny offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Canny freeTry Help Scout freePrice updated 11d agoPrice updated 11d ago

Canny vs Help Scout: Quick Pricing Facts

FeatureCannyHelp Scout
Starting Price$79/mo$25/mo
Number of Plans33
Free TierYesNo
Pricing Modelflatper-seat
Annual DiscountN/AN/A

Help Scout is the more affordable option, starting at $25/mo compared to Canny's $79/mo. Both are Customer Support tools with 6 combined pricing plans and 33 features compared. At comparable tiers, the monthly price difference is $34.

Canny stands out with a free plan for getting started. Canny uses flat pricing while Help Scout uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Canny
Help Scout
Help Scout
Try free
Tier 1
$0 / month
$0/monthCheapest
Includes
  • 25 tracked users
  • Automatic feedback capture
  • Unlimited feedback
Start with $0 / month
Standard
$25/month
Includes
  • Multiple Inboxes
  • Live chat, Instagram, & Messenger
  • Multiple knowledge bases
  • One basic SLA policy
  • Basic workflows
  • Unlimited tags and saved replies
  • AI Inbox assistant
  • WhatsApp messaging
Start with Standard
Tier 2
$79 / month billed yearlyPopular
$79/month
Includes
  • 100+ tracked users
  • PM integrations
  • Advanced privacy
Start with $79 / month billed yearly
PlusPopular
$45/monthCheapest
Includes
  • Advanced workflows
  • Two advanced SLA policies
  • Unlimited AI Drafts
  • Round robin routing
  • Salesforce, Jira, and HubSpot
  • Internal teams
  • Group conversations by company
Start with Plus
Tier 3
Let's talk
Custom pricing
Includes
  • 5,000+ tracked users
  • SSO integrations
  • CRM integrations
Start with Let's talk
Pro
$75/monthCheapest
Includes
  • Unlimited workflows
  • Unlimited SLA policies
  • Multiple routing types
  • SSO/SAML
  • HIPAA compliance
  • Up to 50 light users
  • Dedicated onboarding specialist
  • Strategic account manager
  • Preferred pricing on Aircall
Start with Pro

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Try Canny freeFree plan availableTry Help Scout freeFrom $25/mo
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Canny

Feature request tracking and product feedback board

View all Canny plans

Help Scout

Customer support platform with shared inbox and knowledge base

View all Help Scout plans

Which Should You Choose?

Choose Canny if:

  • •You need a product feedback platform for collecting and prioritizing feature requests
  • •You want roadmap management and changelog features tied to user votes
  • •Your primary user is a product manager

Choose Help Scout if:

  • •You need a shared inbox and helpdesk for customer support teams
  • •You want a clean email-based support experience with docs and live chat
  • •You need a support platform known for its simplicity and good UX

Help Scout is a customer support platform with shared inbox, docs, and live chat starting at $20/user/month. Canny is a product feedback platform starting at $79/month. These tools are complementary - Help Scout handles support conversations while Canny captures product improvement signals from those conversations. Both are well-regarded in their respective categories.

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Frequently Asked Questions: Canny vs Help Scout

Which is cheaper, Canny or Help Scout?
As of July 2026, Help Scout starts at a lower price point. Canny starts at $79/mo while Help Scout starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Canny have vs Help Scout?
Canny offers 3 pricing plans, while Help Scout offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Canny or Help Scout offer a free plan?
Canny offers a free plan, while Help Scout does not. If budget is a concern, Canny lets you get started at no cost.
What is the most popular Canny plan?
The $79 / month billed yearly plan is Canny's most popular tier, priced at $79/mo. Key features include 100+ tracked users, PM integrations, Advanced privacy.
What is the most popular Help Scout plan?
The Plus plan is Help Scout's most popular tier, priced at $45/mo. Key features include Advanced workflows, Two advanced SLA policies, Unlimited AI Drafts.
Does Canny or Help Scout offer custom enterprise pricing?
Canny offers a custom-priced enterprise tier for larger teams. Help Scout lists all its pricing publicly.
What pricing models do Canny and Help Scout use?
Canny uses a flat pricing model, while Help Scout uses per-seat pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Canny Official Pricing- Vendor pricing page
  2. Help Scout Official Pricing- Vendor pricing page

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