Canny vs Help Scout: Pricing Comparison 2026
Side-by-side pricing comparison of Canny and Help Scout. See all plans, features, and costs at a glance.
Bottom line: Canny starts at $19/mo, making it $6/mo cheaper than Help Scout ($25/mo). Canny offers a free plan.
Last updated: March 16, 2026
Canny vs Help Scout: Quick Pricing Facts
| Feature | Canny | Help Scout |
|---|---|---|
| Starting Price | $19/mo | $25/mo |
| Number of Plans | 4 | 4 |
| Free Tier | Yes | Yes |
| Pricing Model | flat | per-seat |
| Annual Discount | N/A | N/A |
Canny is the more affordable option, starting at $19/mo compared to Help Scout's $25/mo. Both are Customer Support tools with 8 combined pricing plans and 37 features compared. At comparable tiers, the monthly price difference is $34.
Both tools offer free plans, making them accessible for teams on a budget. Canny uses flat pricing while Help Scout uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Canny Try it free |  Help Scout Try it free |
|---|---|---|
| Tier 1 | $0 / month $0/monthCheapest Includes
| Free $0/monthCheapest Includes
|
| Tier 2 | $19 / month billed yearly $19/monthCheapest Includes
| Standard $25/month Includes
|
| Tier 3 | $79 / month billed yearlyPopular $79/month Includes
| PlusPopular $45/monthCheapest Includes
|
| Tier 4 | Let's talk Custom pricing Includes
| Pro $75/monthCheapest Includes
|
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Which Should You Choose?
Choose Canny if:
- •You want lower per-user costs—Canny starts at $19/mo, saving $6/mo compared to Help Scout at $25/mo
- •You prefer Canny's free tier features—25 tracked users, Unlimited posts
- •Your team needs custom enterprise pricing—Canny offers negotiated terms for large deployments
Choose Help Scout if:
- •You prefer Help Scout's free tier features—1 shared email Inbox, 1 public knowledge base
- •You want more features built-in—Help Scout offers 13 additional features across its plans
- •You need predictable billing — Help Scout's per-seat model avoids surprise overages
Both Canny and Help Scout offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Canny includes 3 features, while Help Scout includes 4 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. When upgrading to paid tiers, Help Scout offers better value at approximately $34.00/mo difference for comparable tier levels. Plan accordingly if your team will graduate from the free tier within 12 months. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Canny vs Help Scout
Which is cheaper, Canny or Help Scout?
How many pricing plans does Canny have vs Help Scout?
Does Canny or Help Scout offer a free plan?
What is the most popular Canny plan?
What is the most popular Help Scout plan?
Does Canny or Help Scout offer custom enterprise pricing?
What pricing models do Canny and Help Scout use?
Sources
- Canny Official Pricing— Vendor pricing page
- Help Scout Official Pricing— Vendor pricing page
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