Gorgias vs Help Scout: Pricing Comparison 2026
Side-by-side pricing comparison of Gorgias and Help Scout. See all plans, features, and costs at a glance.
Bottom line: Gorgias starts at $10/mo, making it $15/mo cheaper than Help Scout ($25/mo). Help Scout offers a free plan.
Last updated: March 16, 2026
Gorgias vs Help Scout: Quick Pricing Facts
| Feature | Gorgias | Help Scout |
|---|---|---|
| Starting Price | $10/mo | $25/mo |
| Number of Plans | 5 | 4 |
| Free Tier | No | Yes |
| Pricing Model | usage-based | per-seat |
| Annual Discount | N/A | N/A |
Gorgias is the more affordable option, starting at $10/mo compared to Help Scout's $25/mo. Both are Customer Support tools with 9 combined pricing plans and 25 features compared.
Help Scout stands out with a free plan for getting started. Gorgias uses usage-based pricing while Help Scout uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Gorgias Try it free |  Help Scout Try it free |
|---|---|---|
| Tier 1 | Starter $10/month | Free $0/monthCheapest Includes
|
| Tier 2 | Basic $50/month | Standard $25/monthCheapest Includes
|
| Tier 3 | Pro $300/month | PlusPopular $45/monthCheapest Includes
|
| Tier 4 | Advanced $750/month | Pro $75/monthCheapest Includes
|
| Tier 5 | Enterprise Custom pricing | — |
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Help Scout
Help Scout offers a free plan.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Help Scout
Try Help Scout freeWhich Should You Choose?
Choose Gorgias if:
- •You want lower per-user costs—Gorgias starts at $10/mo, saving $15/mo compared to Help Scout at $25/mo
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Gorgias offers negotiated terms for large deployments
Choose Help Scout if:
- •You need a free plan with 1 shared email Inbox, 1 public knowledge base—Help Scout offers no-cost access with no credit card required
- •You want more features built-in—Help Scout offers 25 additional features across its plans
- •You prefer Help Scout's per-seat model with its 4-tier structure
Help Scout offers a free plan [1], eliminating the cost barrier for evaluation, while Gorgias requires paid subscription from the start. This gives Help Scout a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Help Scout's free tier, upgrading to a paid plan at approximately $45/mo provides substantial additional functionality. Compare this pricing path against Gorgias' tiering starting at $10/mo to assess total cost of ownership over 12 months. Help Scout's 4 tiers provide flexibility at different budgets, while Gorgias' 5 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Help Scout is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Gorgias vs Help Scout
Which is cheaper, Gorgias or Help Scout?
How many pricing plans does Gorgias have vs Help Scout?
Does Gorgias or Help Scout offer a free plan?
What is the most popular Help Scout plan?
Does Gorgias or Help Scout offer custom enterprise pricing?
What pricing models do Gorgias and Help Scout use?
How do Gorgias and Help Scout compare for Customer Support?
Sources
- Gorgias Official Pricing— Vendor pricing page
- Help Scout Official Pricing— Vendor pricing page
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