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Customer Support

Gorgias vs Help Scout: Pricing Comparison 2026

Side-by-side pricing comparison of Gorgias and Help Scout. See all plans, features, and costs at a glance.

Bottom line: Gorgias starts at $10/mo, making it $15/mo cheaper than Help Scout ($25/mo). Neither offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Gorgias freeAffiliateTry Help Scout freePrice updated 10d agoPrice updated 10d ago
Best Value

Gorgias - Gorgias starts at $15/mo lower ($10/mo vs $25/mo), offers 5 tiers vs 3.

Gorgias vs Help Scout: Quick Pricing Facts

FeatureGorgiasHelp Scout
Starting Price$10/mo$25/mo
Number of Plans53
Free TierNoNo
Pricing Modelusage-basedper-seat
Annual DiscountN/AN/A

Gorgias is the more affordable option, starting at $10/mo compared to Help Scout's $25/mo. Both are Customer Support tools with 8 combined pricing plans and 24 features compared.

Gorgias uses usage-based pricing while Help Scout uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gorgias
Gorgias
Try freeAffiliate
Help Scout
Help Scout
Try free
Tier 1
Starter
$10/monthCheapest
Start with Starter
Standard
$25/month
Includes
  • Multiple Inboxes
  • Live chat, Instagram, & Messenger
  • Multiple knowledge bases
  • One basic SLA policy
  • Basic workflows
  • Unlimited tags and saved replies
  • AI Inbox assistant
  • WhatsApp messaging
Start with Standard
Tier 2
Basic
$50/month
Start with Basic
PlusPopular
$45/monthCheapest
Includes
  • Advanced workflows
  • Two advanced SLA policies
  • Unlimited AI Drafts
  • Round robin routing
  • Salesforce, Jira, and HubSpot
  • Internal teams
  • Group conversations by company
Start with Plus
Tier 3
Pro
$300/month
Start with Pro
Pro
$75/monthCheapest
Includes
  • Unlimited workflows
  • Unlimited SLA policies
  • Multiple routing types
  • SSO/SAML
  • HIPAA compliance
  • Up to 50 light users
  • Dedicated onboarding specialist
  • Strategic account manager
  • Preferred pricing on Aircall
Start with Pro
Tier 4
Advanced
$750/monthCheapest
Start with Advanced
-
Tier 5
Enterprise
Custom pricing
Start with Enterprise
-

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Gorgias

Helpdesk for ecommerce with deep Shopify integration

View all Gorgias plans

Help Scout

Customer support platform with shared inbox and knowledge base

View all Help Scout plans

Frequently Asked Questions: Gorgias vs Help Scout

Which is cheaper, Gorgias or Help Scout?
As of July 2026, Gorgias starts at a lower price point. Gorgias starts at $10/mo while Help Scout starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Gorgias have vs Help Scout?
Gorgias offers 5 pricing plans, while Help Scout offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Help Scout plan?
The Plus plan is Help Scout's most popular tier, priced at $45/mo. Key features include Advanced workflows, Two advanced SLA policies, Unlimited AI Drafts.
Does Gorgias or Help Scout offer custom enterprise pricing?
Gorgias offers a custom-priced enterprise tier for larger teams. Help Scout lists all its pricing publicly.
What pricing models do Gorgias and Help Scout use?
Gorgias uses a usage-based pricing model, while Help Scout uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Gorgias and Help Scout compare for Customer Support?
Both Gorgias and Help Scout are Customer Support tools. Gorgias offers 5 plans starting at $10/mo, while Help Scout offers 3 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Gorgias Official Pricing- Vendor pricing page
  2. Help Scout Official Pricing- Vendor pricing page

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