Crisp vs Intercom: Pricing Comparison 2026
Side-by-side pricing comparison of Crisp and Intercom. See all plans, features, and costs at a glance.
Bottom line: Crisp starts at Custom pricing and Intercom starts at $29/mo. Compare all 7 pricing tiers side by side.
Last updated: June 22, 2026
Crisp - Crisp offers exceptional value for small teams with per-workspace pricing. Intercom justifies its premium only for companies at scale that benefit from Fin AI and advanced automation.
Crisp vs Intercom: Quick Pricing Facts
| Feature | Crisp | Intercom |
|---|---|---|
| Starting Price | Custom pricing | $29/mo |
| Number of Plans | 4 | 3 |
| Free Tier | Yes | No |
| Pricing Model | flat | per-seat |
| Annual Discount | N/A | N/A |
Crisp and Intercom are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 18 features compared, so the best choice comes down to which features match your needs.
Crisp stands out with a free plan for getting started. Crisp uses flat pricing while Intercom uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Crisp Try free |  Intercom Try freeAffiliate |
|---|---|---|
| Tier 1 | Free $0/monthCheapest | Essential $29/month $2 / year Includes
|
| Tier 2 | Mini Custom pricing | Advanced $85/monthCheapest $7 / year Includes
|
| Tier 3 | Essentials Custom pricing | Expert $132/monthCheapest $11 / year Includes
|
| Tier 4 | PlusPopular Custom pricing | - |
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What Reviewers Say
Crisp
Crisp offers exceptional value for small teams with per-workspace pricing. Intercom justifies its premium only for companies at scale that benefit from Fin AI and advanced automation.
Based on pricing data only. Review the full comparison below for your specific needs.
Try Crisp freeFree plan availableWhich Should You Choose?
Choose Crisp if:
- •You want affordable live chat with a generous free plan - Crisp Free includes 2 seats with live chat, shared inbox, and basic CRM
- •Crisp Pro at $25/month per workspace (not per user) covers 4 seats, making it dramatically cheaper than Intercom for small teams
- •You need a European-hosted solution - Crisp stores data in EU data centers and offers GDPR-compliant messaging out of the box
- •Built-in co-browsing, video chat, and screen sharing let your support team resolve issues visually without third-party tools
Choose Intercom if:
- •You need an AI-first customer platform where Fin AI Agent resolves tickets automatically before human agents get involved
- •Intercom's product tours, onboarding checklists, and in-app messaging support the full customer lifecycle beyond just support
- •You want a unified customer data platform that connects support conversations with product usage data and CRM records
- •Enterprise-grade reporting, SLAs, and workflow automation serve support teams handling thousands of conversations per day
Crisp and Intercom both provide customer messaging, but they serve different market segments with radically different pricing structures. Crisp is built for startups and SMBs who want powerful messaging without enterprise costs. Intercom is built for growth-stage and enterprise companies who need AI-driven support at scale. Crisp Free includes 2 seats with live chat, shared inbox, and a basic CRM. Crisp Pro at $25/month per workspace includes 4 seats, triggers, canned responses, and audio/video calls. Crisp Unlimited at $95/month per workspace covers 20 seats and adds a knowledge base, chatbot builder, and advanced analytics. The per-workspace pricing means adding team members is essentially free within the seat limits. Intercom's Essential plan starts at $39/seat/month. Advanced at $99/seat/month adds workflow automation, multiple team inboxes, and multilingual support. Expert at $139/seat/month adds SLA rules, custom roles, and advanced reporting. Fin AI Agent - Intercom's standout feature - costs $0.99 per resolution and can handle a significant portion of support tickets autonomously. For a 5-person support team, Intercom costs $195-695/month versus Crisp's $25-95/month. For startups and small businesses under 10 support agents, Crisp delivers 80% of the functionality at 20% of the cost. For companies handling thousands of conversations daily that need AI resolution, advanced workflow automation, and product analytics integration, Intercom's premium is justified by the efficiency gains. The breakeven question: will Intercom's AI agent and automation save more than the price difference versus Crisp?
Frequently Asked Questions: Crisp vs Intercom
How many pricing plans does Crisp have vs Intercom?
Does Crisp or Intercom offer a free plan?
Can I save money by paying annually for Crisp or Intercom?
What is the most popular Crisp plan?
Does Crisp or Intercom offer custom enterprise pricing?
What pricing models do Crisp and Intercom use?
How do Crisp and Intercom compare for Customer Support?
Sources
- Crisp Official Pricing- Vendor pricing page
- Intercom Official Pricing- Vendor pricing page
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