Canny vs Crisp: Pricing Comparison 2026
Side-by-side pricing comparison of Canny and Crisp. See all plans, features, and costs at a glance.
Bottom line: Both Canny and Crisp offer free plans. Canny has 3 pricing tiers while Crisp has 4.
Last updated: June 22, 2026
Canny vs Crisp: Quick Pricing Facts
| Feature | Canny | Crisp |
|---|---|---|
| Starting Price | $79/mo | Custom pricing |
| Number of Plans | 3 | 4 |
| Free Tier | Yes | Yes |
| Pricing Model | flat | flat |
| Annual Discount | N/A | N/A |
Canny and Crisp are both priced at $79/mo, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 9 features compared, so the best choice comes down to which features match your needs.
Both tools offer free plans, making them accessible for teams on a budget.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Canny Try free |  Crisp Try free |
|---|---|---|
| Tier 1 | $0 / month $0/monthCheapest Includes
| Free $0/monthCheapest |
| Tier 2 | $79 / month billed yearlyPopular $79/monthCheapest Includes
| Mini Custom pricing |
| Tier 3 | Let's talk Custom pricing Includes
| Essentials Custom pricing |
| Tier 4 | - | PlusPopular Custom pricing |
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Ready to get started? Try either tool free — no credit card required.
Which Should You Choose?
Choose Canny if:
- •You need structured feature voting and product roadmap management for your users
- •You want to close the loop between user requests and product decisions
- •You need a dedicated product feedback platform, not a support tool
Choose Crisp if:
- •You need a live chat widget, chatbot, and shared inbox for customer support
- •You want email, chat, and messaging channels in one support platform
- •You need a free or low-cost support tool for small teams
Crisp is a customer messaging platform with live chat, shared inbox, and chatbot features starting with a free plan. Canny is a product feedback platform starting at $79/month. For collecting and acting on product feedback, Canny is the purpose-built tool. For providing customer support through multiple channels, Crisp is the better option. They serve different parts of the customer-facing organization.
Frequently Asked Questions: Canny vs Crisp
How many pricing plans does Canny have vs Crisp?
Does Canny or Crisp offer a free plan?
What is the most popular Canny plan?
What is the most popular Crisp plan?
Does Canny or Crisp offer custom enterprise pricing?
How do Canny and Crisp compare for Customer Support?
Sources
- Canny Official Pricing- Vendor pricing page
- Crisp Official Pricing- Vendor pricing page
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