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Canny

Canny Pricing Plans & Tiers

Feature request tracking and product feedback board

Customer SupportflatFrom $0/mo

Pricing last verified: March 16, 2026

Data compiled by Arthur Jacquemin, Founder & Lead Analyst
Updated March 16, 2026
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Pricing Analysis

Canny positions as 'product feedback tool for modern teams' with free tier and Starter tier at $50/mo, sitting between lightweight ($29 Nolt) and enterprise ($4,000+ UserVoice) feature voting. The positioning suggests Canny targets teams with actual product development disciplines (not just feedback collection), justifying $50/mo through features/support that Nolt's budget tier cannot offer.

Canny's per-feature pricing (free tier 50 ideas/month, Starter tier unlimited) creates usage-based upgrade pressure—teams quickly exhaust free tier idea limit, forcing $50/mo upgrade. This differs from Fider/Feature Upvote's binary pricing (unlimited ideas free, then white-label), revealing Canny's monetization strategy as usage-gated with natural upgrade trigger.

Canny's tie-in to product development workflow (idea sourcing → feedback collection → release notes) positions feature voting as continuous product process rather than one-time request collection. This narrative of integrated product toolkit justifies $50/mo versus single-purpose voting tools at lower price, creating perception of premium yet accessible positioning.

Strengths

  • Canny's product suite (feedback + roadmap + changelog) enables idea-to-launch workflow without multi-tool switching, justifying $50/mo versus purchasing single-purpose voting tool + separate roadmap tool.
  • Unlimited ideas at Starter tier ($50/mo) removes usage limits that competitor Nolt's free tier has, eliminating artificial upgrade pressure and creating perception of generosity.
  • First-class integration to Slack enables product teams to stay in chat workflow without tool context-switching to separate feedback platform.

Considerations

  • Starter tier ($50/mo) is nearly 2x more expensive than Nolt ($29) for largely identical voting functionality, suggesting Canny's price premium reflects brand/positioning/roadmap features rather than feature voting depth.
  • Feature voting remains separate from support tools (Zendesk, Help Scout)—teams still need dual platform for complete customer interaction picture (support + product feedback).
  • No transparent higher-tier pricing published, creating uncertainty about upgrade path for scaling product teams and CFO budget forecasting.
Ideal For

Product-driven teams (5–30 people) requiring integrated feedback collection and roadmap visibility, seeking middle ground between budget tools and enterprise UserVoice.

Pricing Takeaway

Canny's $50/mo pricing is category middle-ground: more than Nolt ($29), less than UserVoice enterprise ($4,000+), betting on integrated product workflow value to justify premium over voting-only tools.

Best choice: Canny

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Pricing Plans (4)

$0 / month

$0/mo
  • ✓25 tracked users
  • ✓Unlimited posts
  • ✓Automatic feedback capture
Start with $0 / month

$19 / month billed yearly

$19/mo
  • ✓100+ tracked users
  • ✓Custom domains
  • ✓Content translations
Start with $19 / month billed yearly

$79 / month billed yearly

Popular
$79/mo
  • ✓100+ tracked users
  • ✓PM integrations
  • ✓Advanced privacy
Start with $79 / month billed yearly

Let's talk

Custom
  • ✓5,000+ tracked users
  • ✓SSO integrations
  • ✓CRM integrations
Start with Let's talk

How does Canny pricing compare?

See how Canny's 4 pricing plans stack up against similar Customer Support tools.

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Frequently Asked Questions

How much does Canny cost?
As of March 2026, You can use Canny for free. Upgrading starts at $19/mo across 4 tiers using flat pricing.
Does Canny offer a free plan?
As of March 2026, yes, Canny includes a free tier with 3 features. It allows teams to evaluate the customer support capabilities before committing to a paid subscription.
What pricing model does Canny use?
As of March 2026, Canny follows a flat pricing structure where costs are determined by features and capabilities you need. This model is common among customer support platforms.
What is Canny's most popular plan?
As of March 2026, the $79 / month billed yearly plan is Canny's most popular tier, priced at $79/mo. With 3 features, it covers the core customer support needs of most teams.
Does Canny offer enterprise or custom pricing?
As of March 2026, For enterprise needs, Canny offers a Let's talk tier where pricing is customized to your organization. Request a quote from the Canny team for details.
What features are included in Canny's plans?
As of March 2026, all Canny's plans include 3 features. Check the tier comparison above for a detailed breakdown.

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Sources

  1. Canny Official Pricing— Vendor pricing page

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