Dixa vs Gladly: Pricing Comparison 2026
Side-by-side pricing comparison of Dixa and Gladly. See all plans, features, and costs at a glance.
Bottom line: Dixa starts at Custom pricing and Gladly starts at $29/mo. Compare all 8 pricing tiers side by side.
Last updated: July 6, 2026
Dixa - Dixa for mid-market omnichannel; Gladly for large retail-focused operations.
Dixa vs Gladly: Quick Pricing Facts
| Feature | Dixa | Gladly |
|---|---|---|
| Starting Price | Custom pricing | $29/mo |
| Number of Plans | 3 | 5 |
| Free Tier | No | Yes |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Dixa and Gladly are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 15 features compared, so the best choice comes down to which features match your needs.
Gladly stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Dixa Try free |  Gladly Try free |
|---|---|---|
| Tier 1 | Growth Custom pricing | |
| Tier 2 | Ultimate Custom pricing | Starter $29/monthCheapest $29 / year Includes
|
| Tier 3 | Prime Custom pricing | ProPopular $99/monthCheapest $99 / year Includes
|
| Tier 4 | - | Business $199/monthCheapest $199 / year Includes
|
| Tier 5 | - | Enterprise Custom pricing Includes
|
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Dixa
Dixa for mid-market omnichannel; Gladly for large retail-focused operations.
Based on pricing data only. Review the full comparison below for your specific needs.
Try Dixa freeWhich Should You Choose?
Choose Dixa if:
- •You need advanced routing logic with real-time queue management
- •You want omnichannel support with intelligent conversation assignment
- •Your team is mid-market and needs strong routing without retail focus
Choose Gladly if:
- •You run a large retail or ecommerce support operation
- •You need a people-centric platform focused on customer lifetime value
- •Your team requires dedicated success management and enterprise SLAs
Both Dixa and Gladly are premium customer service platforms - Dixa starts around $39/agent/month, Gladly around $150/agent/month. Dixa is stronger on routing intelligence and omnichannel flow. Gladly is stronger on retail/ecommerce focus and people-centric customer views. Large retail brands tend to choose Gladly. Mid-market teams with routing complexity tend to choose Dixa.
Frequently Asked Questions: Dixa vs Gladly
How many pricing plans does Dixa have vs Gladly?
Does Dixa or Gladly offer a free plan?
Can I save money by paying annually for Dixa or Gladly?
What is the most popular Gladly plan?
Does Dixa or Gladly offer custom enterprise pricing?
How do Dixa and Gladly compare for Customer Support?
Sources
- Dixa Official Pricing- Vendor pricing page
- Gladly Official Pricing- Vendor pricing page
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