Dixa vs Gladly: Pricing Comparison 2026
Side-by-side pricing comparison of Dixa and Gladly. See all plans, features, and costs at a glance.
Bottom line: Gladly starts at $29/mo, making it $60/mo cheaper than Dixa ($89/mo). Gladly offers a free plan.
Last updated: August 24, 2026
Dixa - Dixa for mid-market omnichannel; Gladly for large retail-focused operations.
Dixa vs Gladly: Quick Pricing Facts
| Feature | Dixa | Gladly |
|---|---|---|
| Starting Price | $89/mo | $29/mo |
| Number of Plans | 3 | 5 |
| Free Tier | No | Yes |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Gladly is the more affordable option, starting at $29/mo compared to Dixa's $89/mo. Both are Customer Support tools with 8 combined pricing plans and 43 features compared. At comparable tiers, the monthly price difference is $40.
Gladly stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Dixa Try free |  Gladly Try free |
|---|---|---|
| Tier 1 | Growth $89/month Includes
| |
| Tier 2 | UltimatePopular $139/month Includes
| Starter $29/monthCheapest $29 / year Includes
|
| Tier 3 | Prime $179/month Includes
| ProPopular $99/monthCheapest $99 / year Includes
|
| Tier 4 | - | Business $199/monthCheapest $199 / year Includes
|
| Tier 5 | - | Enterprise Custom pricing Includes
|
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Dixa
Dixa for mid-market omnichannel; Gladly for large retail-focused operations.
Based on pricing data only. Review the full comparison below for your specific needs.
Try Dixa freeFrom $89/moWhich Should You Choose?
Choose Dixa if:
- •You need advanced routing logic with real-time queue management
- •You want omnichannel support with intelligent conversation assignment
- •Your team is mid-market and needs strong routing without retail focus
Choose Gladly if:
- •You run a large retail or ecommerce support operation
- •You need a people-centric platform focused on customer lifetime value
- •Your team requires dedicated success management and enterprise SLAs
Both Dixa and Gladly are premium customer service platforms - Dixa starts around $39/agent/month, Gladly around $150/agent/month. Dixa is stronger on routing intelligence and omnichannel flow. Gladly is stronger on retail/ecommerce focus and people-centric customer views. Large retail brands tend to choose Gladly. Mid-market teams with routing complexity tend to choose Dixa.
Frequently Asked Questions: Dixa vs Gladly
Which is cheaper, Dixa or Gladly?
How many pricing plans does Dixa have vs Gladly?
Does Dixa or Gladly offer a free plan?
Can I save money by paying annually for Dixa or Gladly?
What is the most popular Dixa plan?
What is the most popular Gladly plan?
Does Dixa or Gladly offer custom enterprise pricing?
Sources
- Dixa Official Pricing- Vendor pricing page
- Gladly Official Pricing- Vendor pricing page
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