Gladly vs Gorgias: Pricing Comparison 2026
Side-by-side pricing comparison of Gladly and Gorgias. See all plans, features, and costs at a glance.
Bottom line: Gorgias starts at $10/mo, making it $19/mo cheaper than Gladly ($29/mo). Gladly offers a free plan.
Last updated: March 16, 2026
Gladly vs Gorgias: Quick Pricing Facts
| Feature | Gladly | Gorgias |
|---|---|---|
| Starting Price | $29/mo | $10/mo |
| Number of Plans | 5 | 5 |
| Free Tier | Yes | No |
| Pricing Model | per-seat | usage-based |
| Annual Discount | N/A | N/A |
Gorgias is the more affordable option, starting at $10/mo compared to Gladly's $29/mo. Both are Customer Support tools with 10 combined pricing plans and 15 features compared.
Gladly stands out with a free plan for getting started. Gladly uses per-seat pricing while Gorgias uses usage-based pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Gladly Try it free |  Gorgias Try it free |
|---|---|---|
| Tier 1 | Starter $10/month | |
| Tier 2 | Starter $29/monthCheapest $29 / year Includes
| Basic $50/month |
| Tier 3 | ProPopular $99/monthCheapest $99 / year Includes
| Pro $300/month |
| Tier 4 | Business $199/monthCheapest $199 / year Includes
| Advanced $750/month |
| Tier 5 | Enterprise Custom pricing Includes
| Enterprise Custom pricing |
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Gladly
Gladly offers a free plan.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Gladly
Try Gladly freeWhich Should You Choose?
Choose Gladly if:
- •You need a free plan with Basic features, Limited support—Gladly offers no-cost access with no credit card required
- •You want more features built-in—Gladly offers 15 additional features across its plans
- •You prefer Gladly's per-seat model with its 5-tier structure
Choose Gorgias if:
- •You want lower per-user costs—Gorgias starts at $10/mo, saving $19/mo compared to Gladly at $29/mo
- •You prefer Gorgias's usage-based model with its 5-tier structure
- •Gorgias keeps its feature set lean, which means faster onboarding and less complexity
Gladly offers a free plan [1], eliminating the cost barrier for evaluation, while Gorgias requires paid subscription from the start. This gives Gladly a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Gladly's free tier, upgrading to a paid plan at approximately $99/mo provides substantial additional functionality. Compare this pricing path against Gorgias' tiering starting at $10/mo to assess total cost of ownership over 12 months. Gladly's 5 tiers provide flexibility at different budgets, while Gorgias' 5 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Gladly is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Gladly vs Gorgias
Which is cheaper, Gladly or Gorgias?
How many pricing plans does Gladly have vs Gorgias?
Does Gladly or Gorgias offer a free plan?
Can I save money by paying annually for Gladly or Gorgias?
What is the most popular Gladly plan?
Does Gladly or Gorgias offer custom enterprise pricing?
What pricing models do Gladly and Gorgias use?
Sources
- Gladly Official Pricing— Vendor pricing page
- Gorgias Official Pricing— Vendor pricing page
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