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Customer Support

Gladly vs Gorgias: Pricing Comparison 2026

Side-by-side pricing comparison of Gladly and Gorgias. See all plans, features, and costs at a glance.

Bottom line: Gorgias starts at $10/mo, making it $19/mo cheaper than Gladly ($29/mo). Gladly offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Gladly freeTry Gorgias freeAffiliateUpdated this monthPrice updated 11d ago
Best Value

Gladly - Gladly offers a free plan.

Gladly vs Gorgias: Quick Pricing Facts

FeatureGladlyGorgias
Starting Price$29/mo$10/mo
Number of Plans55
Free TierYesNo
Pricing Modelper-seatusage-based
Annual DiscountN/AN/A

Gorgias is the more affordable option, starting at $10/mo compared to Gladly's $29/mo. Both are Customer Support tools with 10 combined pricing plans and 15 features compared.

Gladly stands out with a free plan for getting started. Gladly uses per-seat pricing while Gorgias uses usage-based pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gladly
Gladly
Try free
Gorgias
Gorgias
Try freeAffiliate
Tier 1
Free
$0/monthCheapest
Includes
  • Basic features
  • Limited support
Starter
$10/month
Tier 2
Starter
$29/monthCheapest
$29 / year
Includes
  • All Free features
  • Email support
  • Basic analytics
Basic
$50/month
Tier 3
ProPopular
$99/monthCheapest
$99 / year
Includes
  • All Starter features
  • Phone support
  • Advanced analytics
  • Custom integrations
Pro
$300/month
Tier 4
Business
$199/monthCheapest
$199 / year
Includes
  • All Pro features
  • Dedicated account manager
  • Priority support
Advanced
$750/month
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Custom solutions
  • Scalability options
Enterprise
Custom pricing

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Gladly

People-centered customer service platform

View all Gladly plans

Gorgias

Helpdesk for ecommerce with deep Shopify integration

View all Gorgias plans

Frequently Asked Questions: Gladly vs Gorgias

Which is cheaper, Gladly or Gorgias?
As of July 2026, Gorgias starts at a lower price point. Gladly starts at $29/mo while Gorgias starts at $10/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Gladly have vs Gorgias?
Gladly offers 5 pricing plans, while Gorgias offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Gladly or Gorgias offer a free plan?
Gladly offers a free plan, while Gorgias does not. If budget is a concern, Gladly lets you get started at no cost.
Can I save money by paying annually for Gladly or Gorgias?
Both Gladly and Gorgias offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Gladly plan?
The Pro plan is Gladly's most popular tier, priced at $99/mo. Key features include All Starter features, Phone support, Advanced analytics.
Does Gladly or Gorgias offer custom enterprise pricing?
Yes, both Gladly and Gorgias offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Gladly and Gorgias use?
Gladly uses a per-seat pricing model, while Gorgias uses usage-based pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Gladly Official Pricing- Vendor pricing page
  2. Gorgias Official Pricing- Vendor pricing page

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